Shipping & Payment Information

We ship your orders globally from UK and US with DHL, UPS, EMS, Royal Mail, USPS etc.

** “Yes” – your order will be shipped from the US if you add that item and choose corresponding shipping option at the checkout

** “Yes” – your order will be shipped from the UK if you add that item and choose corresponding shipping option at the checkout

IMPORTING TAX NOTICE

• Products are shipped from US and UK.
• Please check your country import tax threshold. If you imported order is more than specified amount (including all your online shoppings) you might be paying import tax as specified on the table below

Shipping & Delivery

NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.

Do you ship worldwide?

• Yes, we ship worldwide to over 150 countries.
• Unfortunately there are still some places we cannot yet ship to.
• If your country isn’t on the shipping list, please message us via our contact form.

Can you ship to P.O. Boxes, APO, FPO, and DPOs?

• Please include in your order notes that the address you put is P.O. Box. etc.

Can I change my delivery address/order after I place my order?

• We can proceed your request if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility.
• Once packages are shipped, they are in the hands of the shipping company, not NAROO.

Can I cancel my order after I place my order?

• If you wish to cancel an order that is not yet processed or shipped, please contact us via our website immediately, within 2 hours, otherwise once your order is shipped we cannot cancel it.

• Packages will ship via DHL, UPS, EMS, Express, or Standard

How long does shipping take?

Orders shipped from the USA to North America:

• Standard from the USA: 2-6 days
  • Express from the USA: 2-3 days
  • EMS from Korea: 5-15 days
  • UPS, DHL from Korea: 3-7 days

Orders shipped from Europe/Korea to Europe:

• • From UK: 2-6 days
  • EMS from Korea: 5-15 days
  • UPS, DHL from Korea: 3-7 days

Orders shipped from Korea Worldwide:

(Note: items NOT available in our American and European warehouses are also shipped from Korea)

• • EMS – 5-15 business days.
  • DHL, UPS delivery period varies by region:
    • Asia Pacific: 2-5 days
    • South East Asia: 3-5 days
    • Oceania: 3-6 days
    • North America: 3-7 days
    • Europe: 3-7 days
    • Middle East & South Asia: 4-10 days

Are my items shipped in one package?

• Yes, all items in an order are shipped together in one package.

How do I get free shipping?

• We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD  (when shipped from Korea). These conditions are subject to change due to shipping rates change. 
• Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD. 

Do you provide tracking information?

• Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information. 

My tracking number isn’t showing any information.

• If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.

Where is my package?

• If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service. Please note that the tracking may not show up until it arrives in the destination country.

My tracking information says that the order was delivered, but I never received it. What do I do?

• If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations below.

Lost Packages

• If a package has been lost en route, please message the courier to make sure it gets to you.
• If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery. 
• Please review our Shipping Limitations below.

Shipping Limitations

• When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com . All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.

Where does my package ship from?

• Depending on where your order is shipping to, it will either come from warehouses in South Korea, the U.K., or the U.S.

What about customs and taxes?

• Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
• When you purchase from our store, you consent to accept the customs and tax policies of your country.

Payment

NAROO is proud to provide several safe payment options for you to choose from.

How can I pay for my order?

•You can pay for your NAROO Mask order in one of two ways:

• • Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.
  • PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.

Will I receive an order confirmation?

• Yes, after placing your order, you will receive an order confirmation via email.

• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.

Do you charge extra fees for credit card/debit card?

• No, we do not charge extra fees for using a credit card or debit card to pay for your order.

Is payment secure on the NAROO website?

• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments. 

• Transactions with PayPal and Paymentwall adhere to their high security standards. 

My credit/debit card isn’t working. What should I do?

• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab. 

• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.

 Is my information safe?

• We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.