Reversible Best Face Shield with Thermoregulating - NAROO F5
F5 The best face shield Sports Mask for cycling running for all weathers with Pollen and Pollution filtering features red
F5 The best face shield Sports Mask for cycling running for all weathers with Pollen and Pollution filtering features black blue
F5 The best face shield Sports Mask for cycling running for all weathers with Pollen and Pollution filtering features black grey
F5 The best face shield Sports Mask for cycling running for all weathers with Pollen and Pollution filtering features black
NAROO F5S -Sports Mask for running for winter-min
NAROO-F5-with-pollution-pollen-uv-rays-and-fine-dust-min
NAROO F5 - black, black gray, black blue, black red filtering sports mask for all weather, cycling, pollution, pollen, pollution 00-min
NAROO F5 - female model wearing filtering sports mask for all weather, cycling, pollution, pollen, pollution
NAROO F5 - mask function graphic for filtering sports mask for all weather, cycling, pollution, pollen, pollution
NAROO F5 - cost analysis chart graphic for sports mask for all-weather usage, filtering, pollen, pollution
F5 The best face shield Sports Mask for cycling running for all weathers with Pollen and Pollution filtering features package
F5 - 2-in-1 Reversible Breathable Winter Filtering Neck Gaiter | NAROO Sports Masks

F5 – 2-in-1 Reversible Breathable Winter Filtering Neck Gaiter

40.00 USD

When you purchase this product, you are supporting efforts of NAROO to clean up over 100K km² ocean area of the top 7 worst plastic polluted places in the world. We dedicate 1.5% of annual sales to Handprint Non-Profit. Learn more
6 reviews
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NAROO F5 - Reversible Sports Best Face Shield with MICRONET™ Filtering Fabric Technology, Quick-drying, Multifunctional and Reversible Features

Meet the upgraded, multifunctional, and all-around very handy the best face shield F5. It keeps your face, neck, and back of the head warm and dry so you can have fun in the cold. Whether you’re speeding down a slope or cycling uphill, the F5 can be worn in a number of ways to fit your training and needs. Check X5 for an alternative option

NAROO F5 - 3 Steps for Comfortable Cold Weather Exercises
Product Shape
NAROO F5 - graphic for filtering sports mask for all weather, cycling, pollution, pollen, pollution
Product Characteristics

* All unites are comparable to NAROO products

Thickness
0
Breathability
0
Anti-moisture
0
Filtering
0 %
UV Protection
0 %
Benefits

Exclusive MICRONET™ Filtering Fabric Technology

MICRONET™ filter fabric blocks 99% of ultrafine dust particles and pollen with sizes starting from 1.7μm (40x smaller than a human hair), including fine pollution particles that average 2.5μm in size

Reusable and Washable

Even after 100 washes, the cool face shield continues to block 99% of dust particles, allowing it to be reused repeatedly without damaging its dust-blocking performance, perfect for an athlete on the road.

Quick-drying 

NAROO’s nylon blend fabric wicks moisture away from your skin, which allows it to spread out and dry quickly. 

Multifunctional and Reversible

Because we know that athletes tackle all sorts of environments, we created the cool face shield F5s to join you on your journey. We were one of the first to develop this 2-in-1 reversible and multifunctional tube-like mask that makes the best use of the entire accessory. Even the ear loops can be looped around the ear to prevent slippage. One side is equipped with MICRONET™ that filters 99% of dust particles. The reverse side sports breathing holes to protect you from insects and harmful UV rays. 

 

Breathable and Comfortable

A sports mask should be the most breathable mask. At NAROO, our designs achieve breathability in part thanks to our special MICRONET™ filtering technology. The form-fitting, high-quality, soft fabric offers the stretch and comfort you need while also taking the shape of your face so that the mask creates a safe, snug seal. Because the knit and fabric are what create the filter, we balanced the filtering and breathability aspects to give you the best of both.

Tested, Certified, Safe

NAROO constantly strives to be sure that our masks are up to current testing and safety standards because we value how hard athletes train and work for their goals. The cool face shield F5s has been tested by accredited institutions in Japan and Korea, and has been approved by Allergy UK.

Made 100% in South Korea

Made with love by NAROO’s R&D team as a result of continuous improvements and in-field testings

Technology Overview

Micronet Exclusive Fabric Filtering Technology

F5 Micronet Fabric Technology NAROO Guard

Pollen

20 – 30μm – Those affected by seasonal hay fever or pollen allergies have shown drastic improvements when wearing MICRONET™ masks

Pollution & Dust

2.5 – 10μm – In city smog and pollution, MICRONET™ fabric is able to filter out harmful particles such as microplastics, fumes, and toxic waste particles

Microbes & Droplets

0.5 – 5μm – Where population density is high, such as city or communal environments, caution is needed to prevent the spread of sickness. MICRONET™ provides a barrier against infectious droplets and germs

Certfications and Test Results

F5 - 2-in-1 Reversible Breathable Winter Filtering Neck Gaiter | NAROO Sports Masks

Nose wire for better sealing

F5 Nose Wire Mask

Reversible usage

Micronet Filtering on the front and breathable holes on back side

Reversible Sports Best Face Shield with MICRONET
Real Life Usage

F5 – 2-in-1 Reversible Breathable Winter Filtering Neck Gaiter

When you purchase this product, you are supporting efforts of NAROO to clean up over 100K km² ocean area of the top 7 worst plastic polluted places in the world. We dedicate 1.5% of annual sales to Handprint Non-Profit. Learn more
Check Availability
  • Sizes: Universal
  • Dimensions: 20cm x 25cm (W x L)
  • Color(s): Black, Black blue, Black gray, Black red
  • Materials: NYLON 37%, POLYURETHANE 8%, POLYESTER 55%
Color

Black, Black blue, Black gray, Black red

  1. Oliver –

    good for cycling

  2. koeroeur –

    This is a very versatile mask. I start using it in autumn and wear it all through winter. The fact that it’s resversible is very handy. In autumn I use the easy breathng side, And when the temperatures drop to just above freezing, I turn it around and use the thicker side.

    Image #1 from koeroeur
    Image #2 from koeroeur
    Image #3 from koeroeur

  3. Edoardo –

    perfect with the ear lock system, so you don’t have to worry about the mask coming down

    Image #1 from Edoardo

  4. Gregory Toth –

    Good mask. Fits a little snugger than the others in this line-up.
    The price seems to have gone up recently, but it goes on sale occasionally and is definitely worth owning if you have allergies and live in a cold place.

  5. Somkiat Vannasiripong (Through cusrev.com) –

    Best​ ​face mask a lot people’s always ask where you get. Lol but my black more comfortable to use very very nice everything from you.

  6. rlasvanbennekom (Through cusrev.com) –

    Love the over-ear wearing, it keeps the mask perfect in place. Material is superiur, very breathable, not to thick, and keeps my face nice and warm durgin the bike rides.

    • Editorial Team (store manager) –

      Las, thanks for leaving your thoughts. Glad to have you with us.

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Washing

  • Some instructions may advise a gentle warm machine wash, however, the best way to wash our masks is by hand, with a mild detergent.

Drying

  • Line-dried in the shade in a well-ventilated area.

Storage

  • Be sure to store in a location where there aren’t any heat sources that could cause the fibers to be damaged.
IMAGE AND VIDEO EXPLANATION

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Shipping & Payment Information

Local Inventory

US Inventory List for North American Orders

* “No” – your order will be shipped from Korea if you add that item into cart

** “Yes” – your order will be shipped from the US if you add that item and choose corresponding shipping option at the checkout

*** All mixed item carts are shipped from Korea

 

UK Inventory List for European Orders

* “No” – your order will be shipped from Korea if you add that item into cart

** “Yes” – your order will be shipped from the UK if you add that item and choose corresponding shipping option at the checkout

*** All mixed item carts are shipped from Korea

KR Inventory List for Rest of the World Orders

Shipping & Delivery

NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.

Do you ship worldwide?

  • Yes, we ship worldwide to over 150 countries.
  • Unfortunately there are still some places we cannot yet ship to.
  • If your country isn’t on the shipping list, please message us via our contact form.

Can you ship to P.O. Boxes, APO, FPO, and DPOs?

  • Please include in your order notes that the address you put is P.O. Box. etc.

Can I change my delivery address/order after I place my order?

  • We can proceed your request if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility.
  • Once packages are shipped, they are in the hands of the shipping company, not NAROO.

How is my package shipped?

  • Packages will ship via DHL, UPS, EMS, Express, or Standard

How long does shipping take?

Orders shipped from the USA to North America:

  • Standard from the USA: 2-6 days
    • Express from the USA: 2-3 days
    • EMS from Korea: 5-15 days
    • UPS, DHL from Korea: 3-7 days

Orders shipped from Europe/Korea to Europe:

    • From UK: 2-6 days
    • EMS from Korea: 5-15 days
    • UPS, DHL from Korea: 3-7 days

Orders shipped from Korea Worldwide:

(Note: items NOT available in our American and European warehouses are also shipped from Korea)

    • EMS – 5-15 business days.
    • DHL, UPS delivery period varies by region:
      • Asia Pacific: 2-5 days
      • South East Asia: 3-5 days
      • Oceania: 3-6 days
      • North America: 3-7 days
      • Europe: 3-7 days
      • Middle East & South Asia: 4-10 days

Are my items shipped in one package?

  • Yes, all items in an order are shipped together in one package.

How do I get free shipping?

  • We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD  (when shipped from Korea). These conditions are subject to change due to shipping rates change. 
  • Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD. 

Do you provide tracking information?

  • Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information. 

 

My tracking number isn’t showing any information.

  • If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.

 

Where is my package?

  • If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service. Please note that the tracking may not show up until it arrives in the destination country.

My tracking information says that the order was delivered, but I never received it. What do I do?

  • If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations below.

 

Lost Packages

  • If a package has been lost en route, please message the courier to make sure it gets to you.
  • If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery. 
  • Please review our Shipping Limitations below.

Shipping Limitations

  • When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com . All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.

Where does my package ship from?

• Depending on where your order is shipping to, it will either come from warehouses in South Korea, the U.K., or the U.S.

What about customs and taxes?

  • Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
  • When you purchase from our store, you consent to accept the customs and tax policies of your country.
IMPORT TAXES

SHIPPING AND IMPORTING NOTICE

  • Products are shipped from US, Netherlands and South Korea.
  • Please check your country import tax threshold. If you order is more than specified amount you might be paying import tax as specified on the table below
IMPORT TAX THRESHOLD (TAX DE MINIMIS) BY COUNTRY

Local taxes (e.g. Canada PST and HST) are not included.

⚠ Indicates the tax de minimis has special rules.
CountryISO codeTax rateTax de minimis
🇰🇷 Korea, The Republic ofKR10%150 USD
🇯🇵 JapanJP10%10000 JPY ⚠️
🇦🇱 AlbaniaAL20%100 USD
🇩🇿 AlgeriaDZ19%50000 DZD
🇦🇸 American SamoaAS10%0 USD
🇦🇩 AndorraAD4.50%0 EUR
🇦🇴 AngolaAO10%100 USD
🇦🇮 AnguillaAI0%0 XCD
🇦🇬 Antigua & BarbudaAG15%0 USD
🇦🇷 ArgentinaAR21%25 USD
🇦🇲 ArmeniaAM20%300 USD
🇦🇼 ArubaAW0%0 USD
🇦🇺 AustraliaAU10%1000 AUD
🇦🇹 AustriaAT20%0 EUR
🇦🇿 AzerbaijanAZ18%0 USD
🇧🇸 BahamasBS12%0 USD
🇧🇭 BahrainBH5%0 BHD
🇧🇩 BangladeshBD15%0 BDT
🇧🇧 BarbadosBB17.50%0 BBD
🇧🇾 BelarusBY20%22 EUR
🇧🇪 BelgiumBE21%0 EUR
🇧🇿 BelizeBZ12.50%0 BZD
🇧🇯 BeninBJ18%50 USD
🇧🇲 BermudaBM0%0 BMD
🇧🇹 BhutanBT50%0 INR
🇧🇴 BoliviaBO14.94%0 USD
🇧🇶 Bonaire, St.Eustatius & SabaBQ0%100 USD
🇧🇦 Bosnia & HerzegovinaBA17%0 EUR
🇧🇼 BotswanaBW12%0 BWP
🇧🇷 BrazilBR17-19%0 BRL
🇧🇳 Brunei DarussalamBN0%0 BND ⚠️
🇧🇬 BulgariaBG20%0 BGN
🇧🇫 Burkina FasoBF18%0 USD
🇧🇮 BurundiBI18%0 USD
🇰🇭 CambodiaKH10%50 USD
🇨🇲 CameroonCM0%400 USD
🇨🇦 CanadaCA5%20 CAD
🇨🇦 Canada BCCA7%20 CAD
🇨🇦 Canada MBCA7%20 CAD
🇨🇦 Canada NBCA10%20 CAD
🇨🇦 Canada NLCA10%20 CAD
🇨🇦 Canada NSCA10%20 CAD
🇨🇦 Canada ONCA8%20 CAD
🇨🇦 Canada PECA10%20 CAD
🇨🇦 Canada QCCA9.975%20 CAD
🇨🇦 Canada SKCA6%20 CAD
🇨🇻 Cape VerdeCV15%200 USD
🇰🇾 Cayman IslandsKY0%0 USD
🇨🇫 Central African RepublicCF19%0 USD
🇹🇩 ChadTD18%20 USD
🇨🇱 ChileCL19%30 USD
🇨🇳 China, People’s Republic ofCN13%0 CNY ⚠️
🇨🇴 ColombiaCO19%200 USD
🇰🇲 ComorosKM10%0 USD
🇨🇬 CongoCG16%12 USD
🇨🇰 Cook IslandsCK0%0 NZD
🇨🇷 Costa RicaCR13%50 USD
🇭🇷 CroatiaHR25%0 EUR
🇨🇼 CuraçaoCW6%100 USD
🇨🇾 CyprusCY19%0 EUR
🇨🇿 Czech RepublicCZ21%0 EUR
🇩🇰 DenmarkDK25%0 DKK
🇩🇯 DjiboutiDJ26%0 DJF
🇩🇲 DominicaDM15%0 USD
🇩🇴 Dominican RepublicDO18%200 USD
🇪🇨 EcuadorEC12%0 USD
🇪🇬 EgyptEG15%0 EGP
🇸🇻 El SalvadorSV13%0 USD
🇬🇶 Equatorial GuineaGQ15%0 USD
🇪🇷 EritreaER10%0 USD
🇪🇪 EstoniaEE20%0 EUR
🇪🇹 EthiopiaET15%25 EUR
🇫🇴 Faroe Islands (Denmark)FO25%80 DKK
🇫🇯 FijiFJ15%200 FJD
🇫🇮 FinlandFI24%0 EUR ⚠️
🇫🇷 FranceFR20%0 EUR
🇬🇫 French GuianaGF0%0 EUR
🇵🇫 French Polynesia (Tahiti)PF30%0 USD
🇬🇦 GabonGA18%10 USD
🇬🇲 GambiaGM15%100 USD
🇬🇪 GeorgiaGE18%170 USD
🇩🇪 GermanyDE16%0 EUR
🇬🇭 GhanaGH12.5%0 USD
🇬🇮 GibraltarGI0%0 USD
🇬🇷 GreeceGR24%0 EUR
🇬🇱 Greenland (Denmark)GL0%80 DKK
🇬🇩 GrenadaGD15%0 USD
🇬🇵 GuadeloupeGP8.5%0 EUR
🇬🇺 GuamGU4%0 USD
🇬🇹 GuatemalaGT12%0 USD
🇬🇬 GuernseyGG0%0 EUR
🇬🇳 GuineaGN18%15 USD
🇬🇼 Guinea-BissauGW18%0 USD
🇬🇾 GuyanaGY14%0 USD
🇭🇹 HaitiHT10%0 USD
🇭🇳 HondurasHN15%0 USD
🇭🇰 Hong KongHK0%0 USD
🇭🇺 HungaryHU27%0 EUR
🇮🇸 IcelandIS24%0 ISK
🇮🇳 IndiaIN18-28%0 INR
🇮🇩 IndonesiaID10-15%75 USD
🇮🇶 IraqIQ15%0 USD
🇮🇪 IrelandIE23%0 EUR ⚠️
🇮🇱 IsraelIL17%75 USD
🇮🇹 ItalyIT22%0 EUR
🇨🇮 Ivory CoastCI18%20 USD
🇯🇲 JamaicaJM15%0 USD
🇯🇪 JerseyJE5%0 GBP ⚠️
🇯🇴 JordanJO16%0 JOD
🇰🇿 KazakhstanKZ12%500 EUR
🇰🇪 KenyaKE14%0 USD
🇰🇮 KiribatiKI0%0 USD
🇰🇼 KuwaitKW0%0 USD
🇰🇬 KyrgyzstanKG20%120 USD
🇱🇦 LaosLA10%0 LAK
🇱🇻 LatviaLV21%0 EUR
🇱🇧 LebanonLB11%0 USD
🇱🇸 LesothoLS14%0 USD
🇱🇷 LiberiaLR7%0 USD
🇱🇮 LiechtensteinLI7.7%0 CHF ⚠️
🇱🇹 LithuaniaLT21%0 EUR
🇱🇺 LuxembourgLU17%0 EUR
🇲🇴 MacauMO0%0 MOP
🇲🇰 MacedoniaMK18%22 EUR
🇲🇬 MadagascarMG20%20 USD
🇲🇼 MalawiMW16.5%0 MWK
🇲🇾 MalaysiaMY10%0 MYR
🇲🇻 MaldivesMV0%0 MVR
🇲🇱 MaliML18%20 USD
🇲🇹 MaltaMT18%0 EUR
🇲🇭 Marshall IslandsMH10%0 USD
🇲🇶 MartiniqueMQ8.5%0 EUR
🇲🇷 MauritaniaMR14%25 USD
🇲🇺 MauritiusMU15%500 MUR
🇾🇹 MayotteYT0%0 EUR
🇲🇽 MexicoMX16%50 USD
🇫🇲 Micronesia, Federated States ofFM35%0 USD
🇲🇩 MoldovaMD20%300 EUR
🇲🇨 MonacoMC20%22 EUR
🇲🇳 MongoliaMN10%0 MNT
🇲🇪 MontenegroME21%0 EUR
🇲🇸 MontserratMS15%0 USD
🇲🇦 MoroccoMA20%30 USD
🇲🇿 MozambiqueMZ17%30 USD
🇲🇲 MyanmarMM5%0 USD
🇳🇦 NamibiaNA15%0 USD
🇳🇵 NepalNP13%0 NPR
🇳🇱 NetherlandsNL21%0 EUR
🇳🇨 New CaledoniaNC0%0 USD
🇳🇿 New ZealandNZ15%0 NZD ⚠️
🇳🇮 NicaraguaNI15%0 NIO
🇳🇪 NigerNE21%0 USD
🇳🇬 NigeriaNG5%0 USD
🇳🇫 Norfolk IslandNF0%0 USD
🇲🇵 Northern Mariana IslandsMP0%0 USD
🇳🇴 NorwayNO25%350 NOK
🇴🇲 OmanOM0%0 USD
🇵🇰 PakistanPK17%0 USD
🇵🇼 PalauPW0%0 USD
🇵🇸 PalestinePS0%0 EGP
🇵🇦 PanamaPA7%100 PAB
🇵🇬 Papua New GuineaPG10%25 PGK
🇵🇾 ParaguayPY10%20 USD
🇵🇪 PeruPE18%200 USD
🇵🇭 PhilippinesPH12%10000 PHP
🇵🇱 PolandPL23%0 EUR
🇵🇹 PortugalPT23%0 EUR
🇵🇷 Puerto RicoPR11.5%0 USD
🇶🇦 QatarQA0%0 QAR
🇷🇪 ReunionRE8.5%22 EUR
🇷🇴 RomaniaRO19%0 EUR
🇷🇺 RussiaRU20%200 EUR
🇷🇼 RwandaRW18.00%0 USD
🇼🇸 SamoaWS0%0 SDG
🇸🇲 San MarinoSM22%0 EUR
🇸🇦 Saudi ArabiaSA15%0 USD
🇸🇳 SenegalSN18%0 USD
🇷🇸 SerbiaRS20%0 RSD
🇸🇨 SeychellesSC15%0 SCR
🇸🇱 Sierra LeoneSL15%0 USD
🇸🇬 SingaporeSG7%400 SGD
🇸🇰 SlovakiaSK20%0 EUR
🇸🇮 SloveniaSI22%0 EUR
🇸🇧 Solomon IslandsSB0%0 USD
🇿🇦 South AfricaZA15%0 ZAR
🇪🇸 SpainES21%0 EUR
🇱🇰 Sri LankaLK15%0 LKR
🇧🇱 St. BarthelemyBL0%0 EUR
🇰🇳 St. Kitts and NevisKN17%0 USD
🇱🇨 St. LuciaLC12.5%0 USD
🇲🇫 St. MaartenMF5%0 USD
🇻🇨 St. VincentVC15%0 XCD
🇸🇩 SudanSD35.54%0 USD
🇸🇷 SurinameSR10%0 XCD
🇸🇿 SwazilandSZ14%0 USD
🇸🇪 SwedenSE25%0 SEK
🇨🇭 SwitzerlandCH7.7%0 CHF ⚠️
🇸🇾 SyriaSY0%0 SYP
🇹🇼 TaiwanTW5%2000 TWD
🇹🇿 TanzaniaTZ18%0 TZS
🇹🇭 ThailandTH7%1500 THB
🇹🇱 Timor-LesteTL5%0 USD
🇹🇬 TogoTG18%400 USD
🇹🇴 TongaTO15%0 USD
🇹🇹 Trinidad and TobagoTT12.5%0 TTD
🇹🇳 TunisiaTN19%0 TND
🇹🇷 TurkeyTR18%0 EUR
🇹🇲 TurkmenistanTM15%0 USD
🇹🇨 Turks and Caicos IslandsTC0%0 USD
🇹🇻 TuvaluTV0%0 USD
🇺🇬 UgandaUG18%0 USD
🇺🇦 UkraineUA20%0 EUR
🇦🇪 United Arab EmiratesAE5%0 AED
🇬🇧 United KingdomGB20%0 GBP
🇺🇸 United StatesUS0%800 USD
🇺🇾 UruguayUY22%1 USD
🇺🇿 UzbekistanUZ20%1000 USD
🇻🇺 VanuatuVU15%0 USD
🇻🇦 Vatican CityVA0%0 EUR
🇻🇪 VenezuelaVE16%100 USD
🇻🇳 VietnamVN10%0 VND
🇻🇬 Virgin Islands (British)VG0%0 USD
🇻🇮 Virgin Islands (U.S.)VI0%0 USD
🇼🇫 Wallis and FutunaWF0%0 XPF
🇾🇪 YemenYE5%0 YER
🇿🇲 ZambiaZM16%50 USD
🇿🇼 ZimbabweZW15%10 USD

Payment

NAROO is proud to provide several safe payment options for you to choose from.

How can I pay for my order?

•You can pay for your NAROO Mask order in one of two ways:

    • Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.
    • PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.

 

Will I receive an order confirmation?

• Yes, after placing your order, you will receive an order confirmation via email.

• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.

Do you charge extra fees for credit card/debit card?

• No, we do not charge extra fees for using a credit card or debit card to pay for your order.

Is payment secure on the NAROO website?

• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments. 

• Transactions with PayPal and Paymentwall adhere to their high security standards. 

My credit/debit card isn’t working. What should I do?

• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab. 

• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.

 Is my information safe?

• We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.

  1. Global Credit/debit card payment
    • Provided by Paymentwall / Brick and is billed via paymentwall.com
    • PLEASE NOTE THAT THE BILLING DESCRIPTOR WILL BE LISTED AS EITHER NAROOMASK.COM OR PAYMENTWALL.COM
    • If you do not receive an order confirmation, please check your Junk or Spam boxes. If you still cannot find it, please reach us via contact form.
  2. Returns
    • If you wish you return (an) item(s), please contact us via our website within 7 days of receiving your order.
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  3. Returns due to defective items or wrong delivery
    • If you have received a defective item or your package was incorrectly delivered, please contact us via our website. In most cases, we can’t bear the international shipping costs for the return and/or replacement.
  4. Return due to personal reasons
    • If you don’t like the items for personal reasons, including size and color, you may return the items. Please contact us via our website within 7 days of receiving the items. You must return your shipment within 3 days after receiving the return label or we are unable to process the return
    • Please note that you are responsible for the cost of return shipping (including international).
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  5. Refund period
    • Please allow us 7 – 14 business days for PayPal & Credit Card refunds. The amount of time for the processing of returns depends on your financial institution.
    • If it takes more than 7 – 14 business days to process your refund, please contact your financial institution.
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  6. Customs and tax
    • Every country has different customs and tax policies. Please check your countries policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.

How To Wear/Wash/Care/Measure NAROO mask

How To Measure Your Mask Size

Most of our mask models are universal size because the fabric has stretch. But for the F.U+ Mask, F.U+ Copper, F1S, and N0U models we have size grading.

Measure your face as follows using either a measuring tape or a piece of string and a ruler:

For the face + tubular gaiters (masks like F5s, F5 etc), measure from the bridge of your nose, to the bottom of your neck.

NAROO N0 - infographic for how to measure filtering sports mask-min

For the face masks (F.U Plus, F.U Plus Copper, N0U) measure from the bridge of your nose to your chin.

NAROO F.U Plus Copper- infographic for how to measure filtering sports mask

How To Wear Your Mask

To get the most functionality out of your NAROO mask, please check out our “How-to-wear” Videos.

F.U Plus and F.U Plus Copper – Filtering Face Masks
Z5H – Winter Face Cover
F5 – Filtering Neck Warmer

How To Wash And Care For Your Mask

To get the most functionality out of your NAROO mask, please check out our “How-to-wear” Videos.

NAROO MASK - how to wash your naroo sports masks 1
Soak your mask.

Put a neutral detergent in lukewarm water. Spread out the mask in the water and wait for 5 minutes

Note: No hot water!Note: Outdoor detergents, shampoos, and wool shampoos are all neutral detergents.

NAROO MASK - how to wash your naroo sports masks 2
Gently wash

Wash your mask gently without harshly rubbing or twisting the fabric. Then rinse gently.

Note: If you wash harshly, the nose clip may deform.

NAROO MASK - how to wash your naroo sports masks 3
Rinse

Rinse the mask several times in clean water. Clean the inside of the mask under running water.

Note: Again, avoid harsh scrubbing and wash gently.

NAROO MASK - how to wash your naroo sports masks 4
Squeeze out the water

When removing the water, do not twist the fabric! Squeeze the mask between your hands.

Note: Care should be taken during the drying process to minimize stretching.

NAROO MASK - how to wash your naroo sports masks 5
Air dry

After gently squeezing out the water, let your mask air dry in a shady, well-ventilated area.

If you follow these 5 steps, you can use your NAROO mask for a long, long time.
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Cusromer Service NAROO-min

Hi there, you can get Free Standard Shipping
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and Free Express Shipping (1-2 days)
for baskets over 100 USD
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P.S. You can check a list of items available to ship fast locally from the United States here