FAQs Archive - Page 3 of 8 - NAROO Official

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NAROO masks are manufactured in South Korea where we are headquartered and are distributed to athletes all over the world.
 
The F.U Plus Copper is made of different fabric materials. Some polyester, nylon, and copper-infused yarns. The copper is bonded to the yarn through a process called ionic bonding. Due to this process, the copper will not break into particles that can be inhaled.
 
You can join our ambassador program by heading to our NAROO SQUAD page. https://naroomask.com/squad/
 
For exclusive discounts, join the NAROO SQUAD at https://naroomask.com/squad/ Also, please sign up for our mailing list and follow us on Instagram at @naroomask_global to be the first to know about all of our discounts and coupons.
 
If your coupon code isn’t working, please double check that the code is correctly inputted and that it has not yet expired. If you have correctly entered the code and it has not yet expired, please message us via our contact form. For exclusive discounts, join the NAROO SQUAD at https://naroomask.com/squad/
 
After placing an order, you should receive a confirmation e-mail with the details of your order, including your order number – be sure to check your junk/spam folder.
 
Most NAROO masks can be washed after several uses. Please do so, gently by hand or on a cold, low tumble cycle and then hang dry. For detailed washing instruction please check here. However, for the F-Series, filters are the knitted fabric. In order to remove the filtered contaminants, it is recommended to wash after every use.
 
You can put any NAROO mask in your washing machine on cold, low tumble. However, do not put it in the dryer. It will stretch and pull the fabric, compromising the fabric’s integrity. We recommend to wash any NAROO mask by hand. For detailed washing instruction please check here.
 
To get a refund, contact us within 7 calendar days of receiving your order and be sure the package remains unopened.nnPlease review our return and refund policies here.n
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