NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.
Do you ship worldwide?
• Yes, we ship worldwide to over 150 countries.
• Unfortunately there are still some places we cannot yet ship to.
• If your country isn’t on the shipping list, please message us via our contact form.
Can you ship to P.O. Boxes, APO, FPO, and DPOs?
Can I change my delivery address/order after I place my order?
• Occasionally we can fulfill these requests if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility.
• Once packages are shipped, they are in the hands of the shipping company, not NAROO.
How is my package shipped?
• Packages will ship via DHL, UPS, EMS, Express, or Standard
How long does shipping take?
Orders shipped from the USA to North America:
Orders shipped from Korea Worldwide (items NOT available in our American and European warehouses are also shipped from Korea):
Are my items shipped in one package?
How do I get free shipping?
What about customs and taxes?
Do you provide tracking information?
My tracking number isn’t showing any information.
Where is my package?
My tracking information says that the order was delivered, but I never received it. What do I do?
|Item Name||Variation||Available to ship from the US|
|F.U. Plus||Black (S size)||Yes|
|F.U. Plus||Black (L size)||Yes|
|F.U. Plus||Biege (S size)||Yes|
|F.U. Plus||Biege (L size)||Yes|
|F.U. Plus||Black (XS size)||Yes|
|F.U. Plus||Biege (XS size)||Yes|
|F.U. Plus||Aqua (XS size)||Yes|
|F.U. Plus||Navy (L size)||Yes|
|F.U. Plus||Navy (XS size)||Yes|
|F.U. Plus Copper||Black (S size)||Yes|
|F.U. Plus Copper||Black (L size)||Yes|
|F.U. Plus Copper||Grey (S size)||Yes|
|F.U. Plus Copper||Grey (Lsize)||Yes|
|F1s||Black (M-L size)||Yes|
|F1s||White (M-L size)||Yes|
|N0U||Grey (S size)||Yes|
|N0U||Grey (L size)||Yes|
|N0U||White (S size)||Yes|
|N0U||White (L size)||Yes|
|N0U||Black (S size)||Yes|
|N0U||Black (L size)||Yes|
|Item Name||Variation||Available to ship from the Netherlands to European Customer|
|F.U. Plus||Black S||Yes|
|F.U. Plus||Black L||Yes|
|F.U. Plus||Pink S||Yes|
|F.U. Plus||Pink L||Yes|
|F.U. Plus||Beige S||Yes|
|F.U. Plus||Beige L||Yes|
|F.U. Plus||Aqua XS||Yes|
|F.U. Plus||Black XS||Yes|
|F.U. Plus||Beige XS||Yes|
|FU+ Copper||Black S||Yes|
|FU+ Copper||Black L||Yes|
NAROO is proud to provide several safe payment options for you to choose from.
How can I pay for my order?
•You can pay for your NAROO Mask order in one of two ways:
Will I receive an order confirmation?
• Yes, after placing your order, you will receive an order confirmation via email.
• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.
Do you charge extra fees for credit card/debit card?
• No, we do not charge extra fees for using a credit card or debit card to pay for your order.
Is payment secure on the NAROO website?
• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments.
My credit/debit card isn’t working. What should I do?
• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab.
• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.
Is my information safe?
Shopping from the Middle East?