Our mask lines have different levels of anti-fog functionality. However, if the masks are worn correctly, your lenses will not fog up. Please watch our how-to-wear video to learn how to adjust your nose clip for the best anti-fog functionality. (https://www.youtube.com/watch?v=gMkd3ajpSeo) (FAQ page has image:https://naroomask.com/faq/)
NAROO masks are designed specifically for sports people. That means we focus on the breathability of the mask and take the balance between oxygen intake and protection from harmful particles into consideration.
Because most health issues are caused by PM2.5, we have focused on those particles rather than gases or other toxins. Particles smaller than 2.5 microns are easily inhaled and directly absorbed into the bloodstream, which can negatively affect your health.
If you wish to cancel an order that is not yet processed or shipped, please contact us via our website immediately. If your product has already been processed and shipped, then unfortunately you cannot cancel your order. Once it arrives, you may apply for a refund.
The nose clips, fit, and depending on the model, ear straps, in our masks help to fit the mask closely to the skin, creating a seal that prevents pollution, pollen, and other particulates from entering from the top, bottom, or sides. Please watch our how-to-wear video to learn how adjust your nose clip for the best fit. (https://www.youtube.com/watch?v=gMkd3ajpSeo)
NAROO F-Series Masks do not have a replaceable filter and will not be damaged by mindful washing. The filter is the mask and the knitted fabric itself.nnPlease check out our how-to-wash instructions to best care for your NAROO Mask. https://naroomask.com/how-tos/
To get a refund, contact us within 7 calendar days of receiving your order and be sure the package remains unopened.nnPlease review our return and refund policies here.n
If you received the wrong items or damaged items, please contact us via our Return Application Form for a replacement within 7 calendar days of receiving your order. Or, you may choose to receive a refund including shipping fees by filling out our Return Application Form within 7 calendar days of receiving your order.
-If you don’t like the items for personal reasons, including size and color, you may return the items if the package remains unsealed and the items unused.n-Please contact us via our Return Application Form within 7 calendar days of receiving the order.n-Please note that you are responsible for all shipping costs.