FAQs about masks | Frequently Asked Questions​ about NAROO

Frequently Asked Questions

c Expand All C Collapse All
Products (23)
a
Are NAROO masks good for COVID-19?
Any NAROO mask in the F-Series has a higher rate of effectiveness than an every day mask. They filter particles as small as 1.7 microns. Viruses are transmitted via droplets – the normal droplet is about 5 microns in size. Also, the mask is sealed on all sides, protecting the cheek areas, nose area, and chin area from incoming droplets. This mask can be used repeatedly and washed many times. It can also be used in your daily life and provides more protection than a regular cotton mask. For more information, please click here. (https://naroomask.com/f-u-plus-micronet/)
Permalink
a
Are NAROO Masks safe for children?
The F-Series has passed Safety Standard tests, which makes it safe for wearing. The F.U+ is additionally certified as safe for children. Many customers have enjoyed these masks on their children.
Permalink
a
Are the masks recyclable and eco-friendly?
We at NAROO integrate and constantly upgrade our practices to be eco friendly. Some ways we do that are:nn1) Instead of recyclable plastic packages, we now use more eco-friendly cardboard packages.n2) Our products by nature are reusuable, which reduces mask waste.n3) We recycle non-sellable masks.
Permalink
a
Can I inhale copper from the F.U+ Copper mask?
The F.U Plus Copper is made of different fabric materials. Some polyester, nylon, and copper-infused yarns. The copper is bonded to the yarn through a process called ionic bonding. Due to this process, the copper will not break into particles that can be inhaled.
Permalink
a
Can I wear NAROO masks to exercise indoors?
Yes, NAROO masks can be worn indoors.
Permalink
a
Can NAROO Masks provide a good seal?
The nose clips, fit, and depending on the model, ear straps, in our masks help to fit the mask closely to the skin, creating a seal that prevents pollution, pollen, and other particulates from entering from the top, bottom, or sides. Please watch our how-to-wear video to learn how adjust your nose clip for the best fit. (https://www.youtube.com/watch?v=gMkd3ajpSeo) Will my glasses fog up while wearing a NAROO mask?
Permalink
a
Do NAROO Masks filter fire smoke?
Smoke can range from 0.01 to 4 microns in size. Our masks protect airways from particles as small as 1.7 microns.
Permalink
a
Do NAROO Masks prevent from harmful particles? How about car exhaust?
Because most health issues are caused by PM2.5, we have focused on those particles rather than gases or other toxins. Particles smaller than 2.5 microns are easily inhaled and directly absorbed into the bloodstream, which can negatively affect your health.
Permalink
a
Does NAROO MASK filter PM2.5?
Our F-Series masks filter fine dust and particulate matter as small as PM1.7. (PM2.5, by definition includes matters from 0 to 2.5 Microns.)
Permalink
a
How are NAROO anti-pollution masks different from other anti-pollution masks?
NAROO masks are designed specifically for sports people. That means we focus on the breathability of the mask and take the balance between oxygen intake and protection from harmful particles into consideration.
Permalink
a
How can a mask protect and also be breathable?
NAROO masks are uniquely tailored for athletes to be protected from small particles and at the same time being easily breathable. How are they able to do that? Because each mask line and each mask are suited for different environments, equipping different technologies to get the job done.
Permalink
a
How do NAROO Masks compare to a medical mask?
Medical masks are not sealed on the sides and will allow particles in. Many of NAROO’s Masks however, are sealed in the front and on the sides and will not allow any particles in.
Permalink
a
Is the F.U Plus XS size good for babies?
The F-Series has passed Safety Standard tests, which makes it safe for wearing. The F.U+ is additionally certified as safe for children of 36 months and older. Many customers have enjoyed these masks for their children.
Permalink
a
Is there a filter? Will it be damaged if I wash my NAROO Mask?
NAROO F-Series Masks do not have a replaceable filter and will not be damaged by mindful washing. The filter is the mask and the knitted fabric itself.nnPlease check out our how-to-wash instructions to best care for your NAROO Mask. https://naroomask.com/how-tos/
Permalink
a
What makes NAROO different from other masks and face coverings?
Unlike many products on the market, NAROO masks are designed for athletes and their needs, which means their key point is breathability – they also take on adverse environmental issues while remaining comfortable.
Permalink
a
What product certifications do NAROO products have?
NAROO constantly strives to be sure that our masks are up to current testing and safety standards because we value how hard athletes train and work for their goals. NAROO F-Series Masks has several certifications from BOKEN Quality, including proving that the masks protect from particulate matter as small as 1.7 with a 99% rate of effectiveness. NAROO Masks have several certifications from KATRI, including one that certifies the F.U+ Kid’s mask is safe for kids. Based on expert opinion and approved by Allergy UK, NAROO’s F-Series products are unlikely to cause a reaction and may be of benefit for allergy sufferers and are suitable for use as part of an allergen management plan. For more information, head over here. https://naroomask.com/f-u-plus-copper-info/
Permalink
a
Where are the masks made?
NAROO masks are manufactured in South Korea where we are headquartered and are distributed to athletes all over the world.
Permalink
a
Which sports activities are NAROO Masks good for? What are the best masks for my sport?
The masks from NAROO cover a lot of sports activities no matter if they take place indoors or outdoors. Be it jogging, running, skiing, snowboarding, horse-riding, fishing, golfing, tennis… There are no limits to our masks. As we have many different Products that have the function of keeping you warm when it’s cold or keeping your skin protected from the harsh UV, as well as keeping your face free from insects or other small particles (especially during pollen season), there is something for everyone! Head over here https://naroomask.com/shop/all-products/# to find the perfect match for your lifestyle.
Permalink
a
Why do I need mask in summer?
Exercising in the summer can be difficult business with the heat, sun, humidity, and insects. This is why NAROO has masks in several lines that keep you cool, controls humidity, are quick-drying, protects from UV rays, and also protects from insects. For more information, click here. (https://naroomask.com/how-to-wear-a-mask-in-the-heat/)
Permalink
a
Why don’t NAROO masks use silver?
Both copper and silver can kill bacteria, so why did NAROO choose copper for its technological developments and high-tech face coverings? Silver requires moisture in order to effectively kill bacteria – copper is antimicrobial in wet and dry environments, making it more versatile and better able to serve athletes’ needs.
Permalink
a
Will a beard affect the mask use?
Yes, a beard can affect mask usage as it changes the shape of the face. Masks that fully wrap around the head suit beards better. Cyclist Magazine editorial assistant Will Strickson finds the F1s comfortable to wear with a beard.
Permalink
a
Will my glasses fog up while wearing a NAROO mask?
Our mask lines have different levels of anti-fog functionality. However, if the masks are worn correctly, your lenses will not fog up. Please watch our how-to-wear video to learn how to adjust your nose clip for the best anti-fog functionality. (https://www.youtube.com/watch?v=gMkd3ajpSeo) (FAQ page has image:https://naroomask.com/faq/) Will my glasses fog up while wearing a NAROO mask?
Permalink
a
Will wearing a mask affect my performance?
Wearing a mask can actually improve performance by protecting your airways. In the wintertime, protecting your airways prevents lung inflammation due to cold air. In polluted cities and during pollen season, filtering masks can prevent pollutants from entering and irritating your lungs.
Permalink
Shipping and Delivery (17)
a
Are my items shipped in one package?
Yes, all items in an order are shipped together in one package.
Permalink
a
Can I change my delivery address/order after I place my order?
Occasionally we can fulfill these requests if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility. Once packages are shipped, they are in the hands of the shipping company, not NAROO.
Permalink
a
Can you ship to P.O. Boxes, APO, FPO, and DPOs?
We are unable to ship to P.O. Boxes, APO, FPO, DPO. Please use a street address in your order.
Permalink
a
Do you provide tracking information? How can I track my order?
Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information.
Permalink
a
Do you ship worldwide?
Yes, we ship worldwide to over 150 countries. Unfortunately there are still some places we cannot ship to yet. If your country isn’t on the shipping list, please message us via our contact form.
Permalink
a
How do I get free shipping?
n-We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD (when shipped from Korea). These conditions are subject to change due to shipping rates change. n-Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD. n
Permalink
a
How is my package shipped?
Packages will be shipped via DHL, UPS, EMS, Express, or Standard.
Permalink
a
How long does shipping take?
Shipping times vary depending on where the product is shipped from and where the product is shipped to. Please take a look at our shipping page for more details.
Permalink
a
Lost Packages
If a package has been lost en route, please message the courier to make sure it gets to you. If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery. Please review our Shipping Limitations.
Permalink
a
My tracking information says that the order was delivered, but I never received it. What do I do?
If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations as per our shipping policy.
Permalink
a
My tracking number isn’t showing any information.
If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.
Permalink
a
Shipping Limitations
When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com. All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.
Permalink
a
What about customs and taxes?
Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund. When you purchase from our store, you consent to accepting the customs and tax policies of your country.
Permalink
a
Where does my package ship from?
Depending on where your order will be shipped to, it will either come from warehouses in the US or UK.
Permalink
a
Where is my package?
If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service for the most accurate delivery information. Please note that the tracking may not show up until it arrives in the destination country.
Permalink
a
Which items ship from the Netherlands to European Customers?
The following items will ship from the Netherlands to European customers:
Permalink
a
Which items ship from the US to North American Customers?
The following items will ship from the US to North American customers:
Permalink
Payments (8)
a
Do you charge extra fees for credit card/debit card?n
No, we do not charge extra fees for using a credit card or debit card to pay for your order.
Permalink
a
How can I pay for my order?
You can choose between two options to pay for your NAROO Mask order. Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick. PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make one for free.
Permalink
a
How do I change my account and payment information?
To change your account, payment information, and other information, please login to your account using the login button at the upper right hand corner of any naroomask.com pages. There you will find your dashboard, orders, shipping addresses, payment methods, and other account details.
Permalink
a
Is my information safe?
We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.
Permalink
a
Is payment secure on the NAROO website?
We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments. Transactions with PayPal and Paymentwall adhere to their high security standards.
Permalink
a
There is an issue with my payment. What should I do?
If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab. If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.
Permalink
a
Why should I spend the money on something so expensive?
Yes, NAROO masks are higher priced than the everyday medical or cloth mask. What the price indicates is quality. We’ve done our research. Our products are tested by certified organizations all over the world. We use top quality materials and constantly expand refine our technology so that athletes can train without worrying about their environment. Also, NAROO masks are cost effective compared to other mask types. Please take a look at this cost comparison chart for the NAROO filtering F1s mask. For the quality and safety, the cost per use is only $.50 compared to a lower quality medical mask at $.30. (f1s cost chart image)
Permalink
a
Will I receive an order confirmation?
Yes, after placing your order, you will receive an order confirmation via email. If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.
Permalink
Refunds and Cancellations (7)
a
Can I cancel my order?
If you wish to cancel an order that is not yet processed or shipped, please contact us via our website immediately. If your product has already been processed and shipped, then unfortunately you cannot cancel your order. Once it arrives, you may apply for a refund.
Permalink
a
How do I get a refund?
-To get a refund, contact us within 7 calendar days of receiving your order and be sure the package remains unopened. Please review our return and refund policies here.n
Permalink
a
I received the wrong items/damaged items.
If you received the wrong items or damaged items, please contact us via our Return Application Form for a replacement within 7 calendar days of receiving your order. Or, you may choose to receive a refund including shipping fees by filling out our Return Application Form within 7 calendar days of receiving your order.
Permalink
a
I want to return my order.
-If you don’t like the items for personal reasons, including size and color, you may return the items if the package remains unsealed and the items unused.n-Please contact us via our Return Application Form within 7 calendar days of receiving the order.n-Please note that you are responsible for all shipping costs.
Permalink
a
May I exchange a product?
Yes, you may exchange a product within 7 calendar days of receiving your order by filling out our Return Application Form as long as the package remains sealed and the items unused. Please note that you are responsible for all shipping costs.
Permalink
a
May I return a product bought online in a physical store?
At this time, it is not possible to return any product bought online in our physical stores.
Permalink
a
When can I get a refund?
To get a refund, contact us within 7 calendar days of receiving your order and be sure the package remains unopened.nnPlease review our return and refund policies here.n
Permalink
Other (2)
a
Can I close my account?
Yes, you can close your account. Please reach out to us via our contact form and we can have your account canceled within 15 days.
Permalink
a
How do I join the NAROO SQUAD as an ambassador?
You can join our ambassador program by heading to our NAROO SQUAD page. https://naroomask.com/squad/
Permalink

FREQUENTLY ASKED QUESTIONS (FAQ)

Product Questions

Running, cycling, motorcycling, skiing, snowboarding, and other outdoor activities.

NAROO F-Series Masks has several certifications from Japanese accredited institutions, including proving that the masks protect from particulate matter as small as 1.7 with a 99% rate of effectiveness.

NAROO Masks have several certifications from KATRI, including one that certifies the F.U+ Kid’s mask is safe for kids.

Based on expert opinion and approved by Allergy UK, NAROO’s F-Series products are unlikely to cause a reaction and may be of benefit for allergy sufferers and are suitable for use as part of an allergen management plan.

The medical mask is not sealed on the sides and will allow particles in. It will not let particles in through front. Many of our masks are sealed in the front and on the sides and will not allow particles in.

The F-Series has passed Safety Standard tests, which makes it safe for wearing. The F.U+ is additionally certified as safe for children. Many customers have enjoyed these masks on their children.

Any NAROO mask in the F-Series has a higher rate of effectiveness than an every day mask. They filter particles as small as 1.7 microns. The normal droplet is about 5 microns in size. Also, the mask is sealed on all sides, protecting the cheek areas, nose area, and chin area from incoming droplets. This mask can be used repeatedly and washed many times. It can also be used in your daily life and provides more protection than a regular cotton mask.

For more information, please click here. 

Our masks filter fine dust and particulate matter as small as PM1.7 (PM2.5 includes matters from 0 to 2.5 microns)

NAROO Masks do not have a filter and will not be damaged by mindful washing.

Please check out our how-to-wash instructions to best care for your NAROO Mask.

The nose clips, fit, and depending on the model, ear straps, in our masks help to fit the mask closely to the skin, creating a seal that prevents pollution, pollen, and other particulates from entering from the top, bottom, or sides. 

Please watch our how-to-wear video to learn how adjust your nose clip.

Smoke can range from 0.01 to 4 microns in size. Our masks protect airways from particles as small as 1.7 microns.

Because most health issues are caused by PM2.5, we have focused on those particles rather than gases or other toxins. Particles smaller than 2.5 microns are easily inhaled and directly absorbed into the bloodstream, which can negatively affect your health.

NAROO masks are designed specifically for sports people. That means we focus on the breathability of the mask and take the balance between oxygen intake and protection from harmful particles into consideration.

Our masks lines have different levels of anti-fog functionality. However, if the masks are worn correctly, your lenses will not fog up. 

FAQs about masks | Frequently Asked Questions​ about NAROO | NAROO Sports Masks

Please watch our how-to-wear video to learn how adjust your nose clip for the best anti-fog functionality.

Exercising in the summer can be tricky business with the heat, sun, humidity, and insects. This is why NAROO has masks in several lines that keep you cool, controls humidity, are quick-dry, protects from UV rays, and protects from insects.

For more information, click here.

Half balaclava is better to wear for short distance, and full balaclava is good for long distances

The F.U Plus Copper is made of different fabric materials. Some polyester, some neylon, and some copper-infused yarns. The copper is bonded to the yarn through a process called ionic bonding. Due to this process, the copper will not break into particles that can be inhaled.

Orders

We have stores in Japan, Korea, Russia, Mexico, Chile, Colombia and we ship orders worldwide.

You can track your package here or at 17track.net. If you cannot track your package, please reach out to the courier as it is in their hands. Please note that the tracking may not show up until it arrives in the destination country. If you do not yet have your tracking number, please check your spam box. If you are still unable to locate it, please reach out to us via our contact form. Please check estimated delivery dates and other details here.

Your NAROO order is typically shipped within 1-2 business days of order placement. Once you receive your shipping confirmation with tracking information, you can track your order here.

Please refer here for estimated shipping times.  

If your order hasn’t been delivered inside these shipping windows, please reach out to us via our contact form. 

 

Please reach us via our contact form with your name and order number so we can get you taken care of.

While most of our products are available to be shipped from the warehouse, some are not. Please check our List of available items to ship from the US (2021.04.21)

If an item of your order is missing, please follow the steps below to ensure that you are taken care of as quickly as possible.

In order to receive a missing item, exchange an incorrect item or receive a refund including shipping fees, you must fill out our Return Application Form within 7 calendar days of receiving your order.

Please ensure that you follow all instructions on the Return Application Form. 

If you wish to change an order that is not yet processed or shipped, please contact us via our website immediately. After that, the order is in the hands of the courier and is unable to be altered.

After placing an order, you should receive a confirmation e-mail with the details of your order, including your order number. If you cannot locate your confirmation e-mail, please check your junk/spam folder as sometimes they may be found there. If you still cannot locate your confirmation email, please message us via our contact form.

If your coupon code isn’t working, please double-check that the code is correctly inputted and that it has not yet expired. If you have correctly entered the code and it has not yet expired, please message us via our contact form.

Please sign up for our mailing list and follow us on Instagram at @naroomask_global to be the first to know about all of our discounts and coupons.

Payments

If your payment will not go through, please try your payment in Chrome or Firefox in an incognito tab. Please note that we accept credit card and PayPal payments only.

Please review our payment policies and reach out to us via our contact form.

To change your account, payment information, and other information such as name, shipping address, etc, please log in to your account using the login button at the upper right-hand corner of any naroomask.com pages. There you will find your dashboard, orders, shipping addresses, payment methods, and other account details.

NAROO F1s - cost analysis chart graphic for sports mask for all-weather usage, filtering, pollen, pollutionYes, NAROO masks are higher priced than the everyday medical or cloth mask. What the price indicates is quality. We’ve done our research. Our products are tested by certified organizations all over the world. We use top-quality materials and constantly expand refine our technology so that athletes can train without worrying about their environments. Also, NAROO masks are cost-effective when compared to other mask types. Please take a look at this cost comparison chart for the NAROO filtering FIs mask. For the quality and safety, the cost per use is only $.50 compared to a lower quality medical mask at $.30 is worth the small price discrepancy.

You can pay for your NAROO Mask order in one of two ways:

1) Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.

2) PayPal: If you choose this method of payment, all you have to do is sign in to your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.

Your card information is not stored on our website and we use SLL encryption to process all payments. Transactions with PayPal and Paymentwall adhere to their high-security standards.

Shipping

Shipping times vary depending on where the product is shipped from and where the product is shipped to. Please take a look at our shipping page for more details. 

-If a package has been lost en route, please message the courier to make sure it gets to you.

-If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery.

-Please review our Shipping Limitations.

We are offering free EMS shipping on orders over $70 USD and Free UPS (EMS) shipping for orders over $150 USD (when shipped from Korea). There are DHL and UPS shipping options also available to some countries, with discounts for carts starting at $70 USD.

Depending on where you live and which warehouse your product is coming from, shipping prices may vary. Please check to see if you are ordering from a warehouse nearest you for the best shipping prices.

Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.

If you never received your order or there is a damaged or incorrect product, NAROO will pay shipping for the return. If you would like a refund for an incorrect size or for a personal reason, you will have to pay for shipping.

Depending on where the product ships from, shipping options will vary. We have Standard, Express, EMS, UPS, and DHL shipping options. Please review our shipping terms to see what is available for your location. 

NAROO has several warehouses all over the world including South Korea, the U.S., and The Netherlands. Please check here for a list of available items from these shipping locations and for shipping time lines.

We are unable to ship to P.O. Boxes, APO, FPO, DPO. Please use a street address in your order.

While most of our products are available to be shipped from our U.S. warehouse, some are not. Please check our List of available items to ship from the US.

If you haven’t yet received your package, please follow these steps:

1) Please check your package’s tracking number that was sent to you via email. If you can’t find the email, please be sure to check your junk/spam boxes

2) Enter your package’s tracking number into 17track.net to track where it is.

3) If the package is with the courier, the most efficient way to track its speed is to contact your local courier (post office, UPS, EMS, DHL) to see where it is.

If you wish to cancel an order that is not yet processed or shipped, please contact us via our website immediately. 

If your product has already been processed and shipped, then you cannot cancel your order.

Cancellations, Refunds, and Returns

For our detailed return policy, please click here. 

Please review our refund policies and reach out to us via our contact form.

Please review our cancellation and refund policies and reach out to us via our contact form.

If you wish you return an order and/or product, please read out return policy and then fill our our return application form.

How-tos

To learn how to adjust the nose wire and fit many of our masks to your face, please check out this video.

To learn how to adjust and wear the Z5H and Z9H, please check out this video. 

To learn how to find your mask size, please click here.

To learn how to wash your mask, please click here.

Most NAROO masks can be washed after several uses. Please do so gently by hand or on a cold, low tumble cycle and then hang dry. For detailed washing instruction please check here.

However, for the F-Series, filters are the knitted fabric. In order to remove the filtered contaminents, it is recommended to wash after every use.

You can put any NAROO mask in your washing machine on cold, low tumble. However, do not put it in the dryer. It will stretch and pull the fabric, compromising the fabric’s integrity. The best way to wash any NAROO mask is by hand. For detailed washing instruction please check here. Then, line-dry in the shade in a well-ventilated area.

Other

You can join our ambassador program by heading to our NAROO SQUAD page. 

Yes, you can close your account. Please reach out to us via our contact form and we can have your account canceled within 15 days.

Cart Close
Updating…
  • No products in the cart.

Continue shopping

[firstName] from [country] recently purchased [title]