You never know what is in your environment. Invisible microbes and other particulates could be present, so to keep your airways, lungs and body protected from the unseen we wove copper yarn into our dependable F.U Plus to give you added antimicrobial protection wherever you go.
Antimicrobial and Safe
To give the F.U Plus Copper biocidal properties and protect you from your environment, we wove copper nano yarn into our fabric, which maximizes the amazing functions of the copper. It deodorizes, prevents static, and kills pathogens. This combination has been tested by institutions in Japan and Korea, and approved by Allergy UK.
MICRONET™ Filtering Fabric Technology
A key feature of the F-Series, NAROO’s exclusive MICRONET™ filtering fabric blocks 99% of ultrafine dust particles, pollen and other harmful particulates as small as 1.7μm (40 times smaller than a human hair). Adjust the nose clip to fit snugly against your nose, which enhances filtering ability and reduces the fogging effect on any goggles or glasses.
Reusable and Washable
Even after 100 washes, the mask continues to block 99% of dust particles, allowing it to be reused repeatedly without damaging its dust-blocking performance, perfect for an athlete on the road.
Adjustable Ear Loops, Snug Fit
The NAROO breathable sports masks are made to take the shape of the your face so that the mask creates a comfortable, safe, snug seal against your face. As designers of sports masks, we always remember that our masks will be worn by athletes during daily activities or while you’re walking, running, cycling, or heading to the gym.
Breathable and Comfortable
Breathability is the key to a good sports mask. Our MICRONET™ filtering technology was developed with an athlete’s need for breathable, comfortable accessories in mind. Along with breathability, the F.U Plus’s form-fitting, high-quality, soft fabric offers the stretch and comfort you need. Because the knit and fabric are what create the filter, we balanced the filtering and breathability aspects to give you the best of both.
Some instructions may advise a gentle warm machine wash, however, the best way to wash our masks is by hand, with a mild detergent.
Drying
Line-dried in the shade in a well-ventilated area.
Storage
Be sure to store in a location where there aren’t any heat sources that could cause the fibers to be damaged.
Shipping & Payment Information
Shipping & Delivery
NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.
Do you ship worldwide? • Yes, we ship worldwide to over 150 countries. • Unfortunately there are still some places we cannot yet ship to. • If your country isn’t on the shipping list, please message us via our contact form.
Can you ship to P.O. Boxes, APO, FPO, and DPOs?
• We are unable to ship to P.O. Boxes, APO, FPO, DPO. Please use a street address in your order.
Can I change my delivery address/order after I place my order? • Occasionally we can fulfill these requests if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility. • Once packages are shipped, they are in the hands of the shipping company, not NAROO.
How is my package shipped? • Packages will ship via DHL, UPS, EMS, Express, or Standard
How long does shipping take?
• Please note: Due to COVID-19, shipping regulations are constantly changing and have been causing delays.
• Orders shipped from the USA to North America:
-Standard from the USA: 2-6 days
-Express from the USA: 2-3 days
-EMS from Korea: 5-15 days
-UPS, DHL from Korea: 3-7 days
• Orders shipped from Europe/Korea to Europe:
-From The Netherlands: 2-6 days
-EMS from Korea: 5-15 days
-UPS, DHL from Korea: 3-7 days
• Orders shipped from Korea Worldwide (items NOT available in our American and European warehouses are also shipped from Korea):
-EMS – 5-15 business days.
DHL, UPS delivery period varies by region:
→Asia Pacific: 2-5 days
→South East Asia: 3-5 days
→Oceania: 3-6 days
→North America: 3-7 days
→Europe: 3-7 days
→Middle East & South Asia: 4-10 days
Are my items shipped in one package?
• Yes, all items in an order are shipped together in one package.
How do I get free shipping?
• We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD (when shipped from Korea). These conditions are subject to change due to shipping rates change.
• Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD.
What about customs and taxes?
• Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
• When you purchase from our store, you consent to accepting the customs and tax policies of your country.
Do you provide tracking information?
• Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information.
My tracking number isn’t showing any information.
• If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.
Where is my package?
• If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service. Please note that the tracking may not show up until it arrives in the destination country.
My tracking information says that the order was delivered, but I never received it. What do I do?
• If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations below.
Lost Packages
• If a package has been lost en route, please message the courier to make sure it gets to you.
• If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery.
• Please review our Shipping Limitations below.
Shipping Limitations
• When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com . All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.
Available to ship from the Netherlands to European Customer
F.U. Plus
Black S
Yes
F.U. Plus
Black L
Yes
F.U. Plus
Pink S
Yes
F.U. Plus
Pink L
Yes
F.U. Plus
Beige S
Yes
F.U. Plus
Beige L
Yes
F.U. Plus
Aqua XS
Yes
F.U. Plus
Black XS
Yes
F.U. Plus
Beige XS
Yes
FU+ Copper
Black S
Yes
FU+ Copper
Black L
Yes
F3H
Black
Yes
F5
Black-Blue
Yes
F5
Black-Red
Yes
F5
Black-Grey
Yes
F5
Black
Yes
F1s
White(L-XL size)
Yes
F1s
Black(S-M size)
Yes
F1s
White(S-M size)
Yes
F5s
White
Yes
F5s
Black-Grey
Yes
F5s
Sky-Beige
Yes
F5s
black-Blue
Yes
F5s
Black
Yes
Z5H
Black
Yes
N1
Black
Yes
X5s
Black-red
Yes
X5s
Skull
Yes
Z9H
white
Yes
X9
black-grey
Yes
X5
black-yellow
Yes
Payment
NAROO is proud to provide several safe payment options for you to choose from.
How can I pay for my order?
•You can pay for your NAROO Mask order in one of two ways:
Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.
PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.
Will I receive an order confirmation?
• Yes, after placing your order, you will receive an order confirmation via email.
• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.
Do you charge extra fees for credit card/debit card?
• No, we do not charge extra fees for using a credit card or debit card to pay for your order.
Is payment secure on the NAROO website?
• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments.
• Transactions with PayPal and Paymentwall adhere to their high security standards.
My credit/debit card isn’t working. What should I do?
• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab.
• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.
Is my information safe?
• We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.
Global Credit/debit card payment
Provided by Paymentwall / Brick and is billed via paymentwall.com
PLEASE NOTE THAT THE BILLING DESCRIPTOR WILL BE LISTED AS EITHER NAROOMASK.COM OR PAYMENTWALL.COM
If you do not receive an order confirmation, please check your Junk or Spam boxes. If you still cannot find it, please reach us via contact form.
Returns
If you wish you return (an) item(s), please contact us via our website within 7 days of receiving your order.
Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
Returns due to defective items or wrong delivery
If you have received a defective item or your package was incorrectly delivered, please contact us via our website. In most cases, we can’t bear the international shipping costs for the return and/or replacement.
Return due to personal reasons
If you don’t like the items for personal reasons, including size and color, you may return the items. Please contact us via our website within 7 days of receiving the items. You must return your shipment within 3 days after receiving the return label or we are unable to process the return
Please note that you are responsible for the cost of return shipping (including international).
Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
Refund period
Please allow us 7 – 14 business days for PayPal & Credit Card refunds. The amount of time for the processing of returns depends on your financial institution.
If it takes more than 7 – 14 business days to process your refund, please contact your financial institution.
Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
Customs and tax
Every country has different customs and tax policies. Please check your countries policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
How To Wear/Wash/Care/Measure NAROO mask
How To Measure Your Mask Size
Most of our mask models are universal size because the fabric has stretch. But for the F.U+ Mask, F.U+ Copper, F1S, and N0U models we have size grading.
Measure your face as follows using either a measuring tape or a piece of string and a ruler:
For the face + tubular gaiters (masks like F5s, F5 etc), measure from the bridge of your nose, to the bottom of your neck.
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Jane –
easy to breathe in indoors and outdoors but the nose clip does not fit me perfectly