Buy Copper FaceMask - NAROO F.U. Copper

F.U Plus Copper – Antibacterial Copper Filtering Face Mask

30.00 USD

(10 customer reviews)
Clear
  

Antibacterial Copper FaceMask with Micronet Filtering Technology

You never know what is in your environment. Invisible microbes and other particulates could be present, so to keep your airways, lungs and body protected from the unseen we wove copper yarn into our dependable F.U Plus to give you added antimicrobial copper protection wherever you go. 

Antimicrobial and Safe

To give the F.U Plus Copper biocidal properties and protect you from your environment, we wove copper nano yarn into our fabric, which maximizes the amazing functions of the copper. It deodorizes, prevents static, and kills pathogens. This combination has been tested by institutions in Japan and Korea, and approved by Allergy UK.

MICRONET™ Filtering Fabric Technology

A key feature of the F-Series, NAROO’s exclusive MICRONET™ filtering fabric blocks 99% of ultrafine dust particles, pollen and other harmful particulates as small as 1.7μm (40 times smaller than a human hair). Adjust the nose clip to fit snugly against your nose, which enhances filtering ability and reduces the fogging effect on any goggles or glasses.

Reusable and Washable

Even after 100 washes, the mask continues to block 99% of dust particles, allowing it to be reused repeatedly without damaging its dust-blocking performance, perfect for an athlete on the road.

Adjustable Ear Loops, Snug Fit

The NAROO breathable sports masks are made to take the shape of the your face so that the copper facemask creates a comfortable, safe, snug seal against your face. As designers of sports masks, we always remember that our masks will be worn by athletes during daily activities or while you’re walking, running, cycling, or heading to the gym.

Breathable and Comfortable

Breathability is the key to a good sports mask. Our MICRONET™ filtering technology was developed with an athlete’s need for breathable, comfortable accessories in mind. Along with breathability, the F.U Plus’s form-fitting, high-quality, soft fabric offers the stretch and comfort you need. Because the knit and fabric are what create the filter, we balanced the filtering and breathability aspects to give you the best of both.

Learn how F.U. Plus coppermask was made

Product Shape

NAROO F.U Plus Copper - graphic of filtering sports masks for spring and summer with pollution, pollen, uv rays and fine dust

Product Characteristics

Thickness (3/9)
Anti-moisture (55%)
Breathability (50%)
Filtering (99%)
UV Protection (99%)

* All measurements relative to NAROO products only

NAROO F.U Plus Copper - black antimicrobial, filtering sports masks for spring and summer with pollution, pollen, uv rays and fine dust

Antimicrobial Copper Kills 99% of Microbes

FU+ Copper targets bacteria and viruses by using copper yarn to eradicate pathogens on contact

Stylishly Sleek Protective Wear for Everyday Use

The comfortable, soft fabric blend enables long wear and easy, extended protection

2x More Protection

Bacteria and viruses blocked 2x better than standard cotton masks

Blocks 99% of Dust and Pollen

MICRONET™ filter fabric blocks 99% of ultrafine dust particles and pollen with sizes starting from 1.7μm (40x smaller than a human hair)

100+ Washes

Strong enough to last over 100 washes without losing efficiency

NAROO F.U Plus Copper - infographic for antimicrobial coper micronet for advanced filtering of 99% protection from pm. 2.5, dust, pollen

FEATURES

Anti-Fog

Minimizes the fogging of lenses once properly adjusted

Electromagnetic Shield

Protects from the electromagnetic waves of various electronic devices

Durability

Strong and sustained antimicrobial performance through repeated washes

Anti-Odor Feature

Antimicrobial fabric 99% effective at inhibiting the growth of odor-causing bacteria

Antistatic

Static electricity is absorbed and dispersed due to fibre conductivity

Cooling Fabric

NAROO’s cooling fabric maintains an optimal temperature by absorbing heat from your skin and releasing it

NAROO F.U Plus Copper- infographic for how to measure filtering sports mask

How To Find Your Size

Use a measuring tape or a piece of string and a ruler to measure your face.

NAROO F.U Plus - infographic for sizes for filtering sports mask
  • Sizes: S and L
  • Dimensions:
    • Small: 10cm to 10.5cm (W x L)
    • Large: 18cm x 12cm (W x L)
  • Color(s): Black and Gray
  • Materials: NYLON 25%, POLYURETHANE 12%, COPPER POWDER 17% POLYESTER 46%
  • Check how to measure your size
Color

Black, Gray

Size

L, S

  1. Jane

    easy to breathe in indoors and outdoors but the nose clip does not fit me perfectly

  2. Nirupan Wijeyanathan (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

  3. Elidio Israel M. (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

    This is my favorite one mask. Very strong, well design and can be wash. This is a top product.

  4. Carlos Javier Rincon Mateos (Through cusrev.com)

    Excelente mascarilla, y sobre todo muy comoda y es facilisimo respirar con ella.

  5. Burhanto (Through cusrev.com)

    I wear this F.U + copper mask from last year, and until now I still buy and wear this mask because I like the model, it can be wash and reduce the waste from disposable mask.

    Image #1 from Burhanto
    Image #2 from Burhanto
  6. Gijs S. (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

    Good everyday mask. Perhaps a little thick, but still easy to breath. On hot days, it’s a bit warm.

  7. Joakim

    During outbreaks and fly-sessions this mask has been my go-to product! Very nice and much appreciated!

  8. Anonymous (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

    I bought two masks in a size small and felt the ear loops were too tight, even adjusted all the way open. It is supposed to be machine washable and after one cycle it shrunk and doesn’t fit properly anymore.
    My order was also late and customer service was difficult to get in contact with.

    • Editorial Team (store manager)

      Thank you for the feedback. We checked but there is no correspondence for this order, and we’d love to get you taken care of. Please check your email for our correspondence as we would love to resolve this for you. May we inquire as to whether you put the masks in the dryer as they should be hung dry? Also, we do recommend a cold hand wash.

      Best regards,
      Team NAROO

  9. Marna Peraponpalakorn (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

  10. Nick

    The mask looks nice and is made of quality materials but is unusable for me because it lets air in/out around the nose which means pollen gets in. This defeats the purpose of using the mask as I bought it because of the supposed allergy protection. It also cause my glasses to fog horribly. Adjusting the straps and nose crimp does not help. Maybe it’s because I have a larger nose but it’s the only nose I got. This mask was a waste of hard earned money and there are no returns once package is opened…. Meh

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Washing

  • Some instructions may advise a gentle warm machine wash, however, the best way to wash our masks is by hand, with a mild detergent.

Drying

  • Line-dried in the shade in a well-ventilated area.

Storage

  • Be sure to store in a location where there aren’t any heat sources that could cause the fibers to be damaged.

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Shipping & Payment Information

Shipping & Delivery

NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.

Do you ship worldwide?

  • Yes, we ship worldwide to over 150 countries.
  • Unfortunately there are still some places we cannot yet ship to.
  • If your country isn’t on the shipping list, please message us via our contact form.

Can you ship to P.O. Boxes, APO, FPO, and DPOs?

  • We are unable to ship to P.O. Boxes, APO, FPO, DPO. Please use a street address in your order.

Can I change my delivery address/order after I place my order?

  • Occasionally we can fulfill these requests if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility.
  • Once packages are shipped, they are in the hands of the shipping company, not NAROO.

How is my package shipped?

  • Packages will ship via DHL, UPS, EMS, Express, or Standard


How long does shipping take?

Please note: Due to COVID-19, shipping regulations are constantly changing and have been causing delays.

Orders shipped from the USA to North America:

  • Standard from the USA: 2-6 days
    • Express from the USA: 2-3 days
    • EMS from Korea: 5-15 days
    • UPS, DHL from Korea: 3-7 days

Orders shipped from Europe/Korea to Europe:

    • From The Netherlands: 2-6 days
    • EMS from Korea: 5-15 days
    • UPS, DHL from Korea: 3-7 days

Orders shipped from Korea Worldwide:

(Note: items NOT available in our American and European warehouses are also shipped from Korea)

    • EMS – 5-15 business days.
    • DHL, UPS delivery period varies by region:
      • Asia Pacific: 2-5 days
      • South East Asia: 3-5 days
      • Oceania: 3-6 days
      • North America: 3-7 days
      • Europe: 3-7 days
      • Middle East & South Asia: 4-10 days

Are my items shipped in one package?

  • Yes, all items in an order are shipped together in one package.

How do I get free shipping?

  • We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD  (when shipped from Korea). These conditions are subject to change due to shipping rates change. 
  • Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD. 

What about customs and taxes?

  • Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
  • When you purchase from our store, you consent to accepting the customs and tax policies of your country.

Do you provide tracking information?

  • Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information. 

 

My tracking number isn’t showing any information.

  • If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.

 

Where is my package?

  • If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service. Please note that the tracking may not show up until it arrives in the destination country.

My tracking information says that the order was delivered, but I never received it. What do I do?

  • If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations below.

 

Lost Packages

  • If a package has been lost en route, please message the courier to make sure it gets to you.
  • If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery. 
  • Please review our Shipping Limitations below.


Shipping Limitations

  • When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com . All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.

Where does my package ship from?

• Depending on where your order is shipping to, it will either come from warehouses in South Korea, The Netherlands, or the U.S.

IMPORT TAXES

SHIPPING AND IMPORTING NOTICE

  • Products are shipped from US, Netherlands and South Korea.
  • Please check your country import tax threshold. If you order is more than specified amount you might be paying import tax as specified on the table below

IMPORT TAX THRESHOLD (TAX DE MINIMIS) BY COUNTRY

Local taxes (e.g. Canada PST and HST) are not included.

⚠ Indicates the tax de minimis has special rules.
CountryISO codeTax rateTax de minimis
🇰🇷 Korea, The Republic ofKR10%150 USD
🇯🇵 JapanJP10%10000 JPY ⚠️
🇦🇱 AlbaniaAL20%100 USD
🇩🇿 AlgeriaDZ19%50000 DZD
🇦🇸 American SamoaAS10%0 USD
🇦🇩 AndorraAD4.50%0 EUR
🇦🇴 AngolaAO10%100 USD
🇦🇮 AnguillaAI0%0 XCD
🇦🇬 Antigua & BarbudaAG15%0 USD
🇦🇷 ArgentinaAR21%25 USD
🇦🇲 ArmeniaAM20%300 USD
🇦🇼 ArubaAW0%0 USD
🇦🇺 AustraliaAU10%1000 AUD
🇦🇹 AustriaAT20%0 EUR
🇦🇿 AzerbaijanAZ18%0 USD
🇧🇸 BahamasBS12%0 USD
🇧🇭 BahrainBH5%0 BHD
🇧🇩 BangladeshBD15%0 BDT
🇧🇧 BarbadosBB17.50%0 BBD
🇧🇾 BelarusBY20%22 EUR
🇧🇪 BelgiumBE21%0 EUR
🇧🇿 BelizeBZ12.50%0 BZD
🇧🇯 BeninBJ18%50 USD
🇧🇲 BermudaBM0%0 BMD
🇧🇹 BhutanBT50%0 INR
🇧🇴 BoliviaBO14.94%0 USD
🇧🇶 Bonaire, St.Eustatius & SabaBQ0%100 USD
🇧🇦 Bosnia & HerzegovinaBA17%0 EUR
🇧🇼 BotswanaBW12%0 BWP
🇧🇷 BrazilBR17-19%0 BRL
🇧🇳 Brunei DarussalamBN0%0 BND ⚠️
🇧🇬 BulgariaBG20%0 BGN
🇧🇫 Burkina FasoBF18%0 USD
🇧🇮 BurundiBI18%0 USD
🇰🇭 CambodiaKH10%50 USD
🇨🇲 CameroonCM0%400 USD
🇨🇦 CanadaCA5%20 CAD
🇨🇦 Canada BCCA7%20 CAD
🇨🇦 Canada MBCA7%20 CAD
🇨🇦 Canada NBCA10%20 CAD
🇨🇦 Canada NLCA10%20 CAD
🇨🇦 Canada NSCA10%20 CAD
🇨🇦 Canada ONCA8%20 CAD
🇨🇦 Canada PECA10%20 CAD
🇨🇦 Canada QCCA9.975%20 CAD
🇨🇦 Canada SKCA6%20 CAD
🇨🇻 Cape VerdeCV15%200 USD
🇰🇾 Cayman IslandsKY0%0 USD
🇨🇫 Central African RepublicCF19%0 USD
🇹🇩 ChadTD18%20 USD
🇨🇱 ChileCL19%30 USD
🇨🇳 China, People’s Republic ofCN13%0 CNY ⚠️
🇨🇴 ColombiaCO19%200 USD
🇰🇲 ComorosKM10%0 USD
🇨🇬 CongoCG16%12 USD
🇨🇰 Cook IslandsCK0%0 NZD
🇨🇷 Costa RicaCR13%50 USD
🇭🇷 CroatiaHR25%0 EUR
🇨🇼 CuraçaoCW6%100 USD
🇨🇾 CyprusCY19%0 EUR
🇨🇿 Czech RepublicCZ21%0 EUR
🇩🇰 DenmarkDK25%0 DKK
🇩🇯 DjiboutiDJ26%0 DJF
🇩🇲 DominicaDM15%0 USD
🇩🇴 Dominican RepublicDO18%200 USD
🇪🇨 EcuadorEC12%0 USD
🇪🇬 EgyptEG15%0 EGP
🇸🇻 El SalvadorSV13%0 USD
🇬🇶 Equatorial GuineaGQ15%0 USD
🇪🇷 EritreaER10%0 USD
🇪🇪 EstoniaEE20%0 EUR
🇪🇹 EthiopiaET15%25 EUR
🇫🇴 Faroe Islands (Denmark)FO25%80 DKK
🇫🇯 FijiFJ15%200 FJD
🇫🇮 FinlandFI24%0 EUR ⚠️
🇫🇷 FranceFR20%0 EUR
🇬🇫 French GuianaGF0%0 EUR
🇵🇫 French Polynesia (Tahiti)PF30%0 USD
🇬🇦 GabonGA18%10 USD
🇬🇲 GambiaGM15%100 USD
🇬🇪 GeorgiaGE18%170 USD
🇩🇪 GermanyDE16%0 EUR
🇬🇭 GhanaGH12.5%0 USD
🇬🇮 GibraltarGI0%0 USD
🇬🇷 GreeceGR24%0 EUR
🇬🇱 Greenland (Denmark)GL0%80 DKK
🇬🇩 GrenadaGD15%0 USD
🇬🇵 GuadeloupeGP8.5%0 EUR
🇬🇺 GuamGU4%0 USD
🇬🇹 GuatemalaGT12%0 USD
🇬🇬 GuernseyGG0%0 EUR
🇬🇳 GuineaGN18%15 USD
🇬🇼 Guinea-BissauGW18%0 USD
🇬🇾 GuyanaGY14%0 USD
🇭🇹 HaitiHT10%0 USD
🇭🇳 HondurasHN15%0 USD
🇭🇰 Hong KongHK0%0 USD
🇭🇺 HungaryHU27%0 EUR
🇮🇸 IcelandIS24%0 ISK
🇮🇳 IndiaIN18-28%0 INR
🇮🇩 IndonesiaID10-15%75 USD
🇮🇶 IraqIQ15%0 USD
🇮🇪 IrelandIE23%0 EUR ⚠️
🇮🇱 IsraelIL17%75 USD
🇮🇹 ItalyIT22%0 EUR
🇨🇮 Ivory CoastCI18%20 USD
🇯🇲 JamaicaJM15%0 USD
🇯🇪 JerseyJE5%0 GBP ⚠️
🇯🇴 JordanJO16%0 JOD
🇰🇿 KazakhstanKZ12%500 EUR
🇰🇪 KenyaKE14%0 USD
🇰🇮 KiribatiKI0%0 USD
🇰🇼 KuwaitKW0%0 USD
🇰🇬 KyrgyzstanKG20%120 USD
🇱🇦 LaosLA10%0 LAK
🇱🇻 LatviaLV21%0 EUR
🇱🇧 LebanonLB11%0 USD
🇱🇸 LesothoLS14%0 USD
🇱🇷 LiberiaLR7%0 USD
🇱🇮 LiechtensteinLI7.7%0 CHF ⚠️
🇱🇹 LithuaniaLT21%0 EUR
🇱🇺 LuxembourgLU17%0 EUR
🇲🇴 MacauMO0%0 MOP
🇲🇰 MacedoniaMK18%22 EUR
🇲🇬 MadagascarMG20%20 USD
🇲🇼 MalawiMW16.5%0 MWK
🇲🇾 MalaysiaMY10%0 MYR
🇲🇻 MaldivesMV0%0 MVR
🇲🇱 MaliML18%20 USD
🇲🇹 MaltaMT18%0 EUR
🇲🇭 Marshall IslandsMH10%0 USD
🇲🇶 MartiniqueMQ8.5%0 EUR
🇲🇷 MauritaniaMR14%25 USD
🇲🇺 MauritiusMU15%500 MUR
🇾🇹 MayotteYT0%0 EUR
🇲🇽 MexicoMX16%50 USD
🇫🇲 Micronesia, Federated States ofFM35%0 USD
🇲🇩 MoldovaMD20%300 EUR
🇲🇨 MonacoMC20%22 EUR
🇲🇳 MongoliaMN10%0 MNT
🇲🇪 MontenegroME21%0 EUR
🇲🇸 MontserratMS15%0 USD
🇲🇦 MoroccoMA20%30 USD
🇲🇿 MozambiqueMZ17%30 USD
🇲🇲 MyanmarMM5%0 USD
🇳🇦 NamibiaNA15%0 USD
🇳🇵 NepalNP13%0 NPR
🇳🇱 NetherlandsNL21%0 EUR
🇳🇨 New CaledoniaNC0%0 USD
🇳🇿 New ZealandNZ15%0 NZD ⚠️
🇳🇮 NicaraguaNI15%0 NIO
🇳🇪 NigerNE21%0 USD
🇳🇬 NigeriaNG5%0 USD
🇳🇫 Norfolk IslandNF0%0 USD
🇲🇵 Northern Mariana IslandsMP0%0 USD
🇳🇴 NorwayNO25%350 NOK
🇴🇲 OmanOM0%0 USD
🇵🇰 PakistanPK17%0 USD
🇵🇼 PalauPW0%0 USD
🇵🇸 PalestinePS0%0 EGP
🇵🇦 PanamaPA7%100 PAB
🇵🇬 Papua New GuineaPG10%25 PGK
🇵🇾 ParaguayPY10%20 USD
🇵🇪 PeruPE18%200 USD
🇵🇭 PhilippinesPH12%10000 PHP
🇵🇱 PolandPL23%0 EUR
🇵🇹 PortugalPT23%0 EUR
🇵🇷 Puerto RicoPR11.5%0 USD
🇶🇦 QatarQA0%0 QAR
🇷🇪 ReunionRE8.5%22 EUR
🇷🇴 RomaniaRO19%0 EUR
🇷🇺 RussiaRU20%200 EUR
🇷🇼 RwandaRW18.00%0 USD
🇼🇸 SamoaWS0%0 SDG
🇸🇲 San MarinoSM22%0 EUR
🇸🇦 Saudi ArabiaSA15%0 USD
🇸🇳 SenegalSN18%0 USD
🇷🇸 SerbiaRS20%0 RSD
🇸🇨 SeychellesSC15%0 SCR
🇸🇱 Sierra LeoneSL15%0 USD
🇸🇬 SingaporeSG7%400 SGD
🇸🇰 SlovakiaSK20%0 EUR
🇸🇮 SloveniaSI22%0 EUR
🇸🇧 Solomon IslandsSB0%0 USD
🇿🇦 South AfricaZA15%0 ZAR
🇪🇸 SpainES21%0 EUR
🇱🇰 Sri LankaLK15%0 LKR
🇧🇱 St. BarthelemyBL0%0 EUR
🇰🇳 St. Kitts and NevisKN17%0 USD
🇱🇨 St. LuciaLC12.5%0 USD
🇲🇫 St. MaartenMF5%0 USD
🇻🇨 St. VincentVC15%0 XCD
🇸🇩 SudanSD35.54%0 USD
🇸🇷 SurinameSR10%0 XCD
🇸🇿 SwazilandSZ14%0 USD
🇸🇪 SwedenSE25%0 SEK
🇨🇭 SwitzerlandCH7.7%0 CHF ⚠️
🇸🇾 SyriaSY0%0 SYP
🇹🇼 TaiwanTW5%2000 TWD
🇹🇿 TanzaniaTZ18%0 TZS
🇹🇭 ThailandTH7%1500 THB
🇹🇱 Timor-LesteTL5%0 USD
🇹🇬 TogoTG18%400 USD
🇹🇴 TongaTO15%0 USD
🇹🇹 Trinidad and TobagoTT12.5%0 TTD
🇹🇳 TunisiaTN19%0 TND
🇹🇷 TurkeyTR18%0 EUR
🇹🇲 TurkmenistanTM15%0 USD
🇹🇨 Turks and Caicos IslandsTC0%0 USD
🇹🇻 TuvaluTV0%0 USD
🇺🇬 UgandaUG18%0 USD
🇺🇦 UkraineUA20%0 EUR
🇦🇪 United Arab EmiratesAE5%0 AED
🇬🇧 United KingdomGB20%0 GBP
🇺🇸 United StatesUS0%800 USD
🇺🇾 UruguayUY22%1 USD
🇺🇿 UzbekistanUZ20%1000 USD
🇻🇺 VanuatuVU15%0 USD
🇻🇦 Vatican CityVA0%0 EUR
🇻🇪 VenezuelaVE16%100 USD
🇻🇳 VietnamVN10%0 VND
🇻🇬 Virgin Islands (British)VG0%0 USD
🇻🇮 Virgin Islands (U.S.)VI0%0 USD
🇼🇫 Wallis and FutunaWF0%0 XPF
🇾🇪 YemenYE5%0 YER
🇿🇲 ZambiaZM16%50 USD
🇿🇼 ZimbabweZW15%10 USD

Local Inventory

Inventory List for North American Orders (as of 2022.06.29) Inventory List for European Orders (as of 2022.06.29)

Payment

NAROO is proud to provide several safe payment options for you to choose from.

How can I pay for my order?

You can pay for your NAROO Mask order in one of two ways:

    • Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.
    • PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.

 

Will I receive an order confirmation?

• Yes, after placing your order, you will receive an order confirmation via email.

• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.

Do you charge extra fees for credit card/debit card?

• No, we do not charge extra fees for using a credit card or debit card to pay for your order.

Is payment secure on the NAROO website?

• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments. 

• Transactions with PayPal and Paymentwall adhere to their high security standards. 

My credit/debit card isn’t working. What should I do?

• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab. 

• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.

 Is my information safe?

• We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.

  1. Global Credit/debit card payment
    • Provided by Paymentwall / Brick and is billed via paymentwall.com
    • PLEASE NOTE THAT THE BILLING DESCRIPTOR WILL BE LISTED AS EITHER NAROOMASK.COM OR PAYMENTWALL.COM
    • If you do not receive an order confirmation, please check your Junk or Spam boxes. If you still cannot find it, please reach us via contact form.
  2. Returns
    • If you wish you return (an) item(s), please contact us via our website within 7 days of receiving your order.
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  3. Returns due to defective items or wrong delivery
    • If you have received a defective item or your package was incorrectly delivered, please contact us via our website. In most cases, we can’t bear the international shipping costs for the return and/or replacement.
  4. Return due to personal reasons
    • If you don’t like the items for personal reasons, including size and color, you may return the items. Please contact us via our website within 7 days of receiving the items. You must return your shipment within 3 days after receiving the return label or we are unable to process the return
    • Please note that you are responsible for the cost of return shipping (including international).
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  5. Refund period
    • Please allow us 7 – 14 business days for PayPal & Credit Card refunds. The amount of time for the processing of returns depends on your financial institution.
    • If it takes more than 7 – 14 business days to process your refund, please contact your financial institution.
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  6. Customs and tax
    • Every country has different customs and tax policies. Please check your countries policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.

How To Wear/Wash/Care/Measure NAROO mask

How To Measure Your Mask Size

Most of our mask models are universal size because the fabric has stretch. But for the F.U+ Mask, F.U+ Copper, F1S, and N0U models we have size grading.

Measure your face as follows using either a measuring tape or a piece of string and a ruler:

For the face + tubular gaiters (masks like F5s, F5 etc), measure from the bridge of your nose, to the bottom of your neck.

NAROO N0 - infographic for how to measure filtering sports mask-min

For the face masks (F.U Plus, F.U Plus Copper, N0U) measure from the bridge of your nose to your chin.

NAROO F.U Plus Copper- infographic for how to measure filtering sports mask

How To Wear Your Mask

To get the most functionality out of your NAROO mask, please check out our “How-to-wear” Videos.

F.U Plus and F.U Plus Copper – Filtering Face Masks
Z5H – Winter Face Cover
F5 – Filtering Neck Warmer

How To Wash And Care For Your Mask

To get the most functionality out of your NAROO mask, please check out our “How-to-wear” Videos.

NAROO MASK - how to wash your naroo sports masks 1
Soak your mask.

Put a neutral detergent in lukewarm water. Spread out the mask in the water and wait for 5 minutes

Note: No hot water!Note: Outdoor detergents, shampoos, and wool shampoos are all neutral detergents.

NAROO MASK - how to wash your naroo sports masks 2
Gently wash

Wash your mask gently without harshly rubbing or twisting the fabric. Then rinse gently.

Note: If you wash harshly, the nose clip may deform.

NAROO MASK - how to wash your naroo sports masks 3
Rinse

Rinse the mask several times in clean water. Clean the inside of the mask under running water.

Note: Again, avoid harsh scrubbing and wash gently.

NAROO MASK - how to wash your naroo sports masks 4
Squeeze out the water

When removing the water, do not twist the fabric! Squeeze the mask between your hands.

Note: Care should be taken during the drying process to minimize stretching.

NAROO MASK - how to wash your naroo sports masks 5
Air dry

After gently squeezing out the water, let your mask air dry in a shady, well-ventilated area.

If you follow these 5 steps, you can use your NAROO mask for a long, long time.
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