Buy Winter Neck Warmer for Skiing Breathable and Reversible

X9 – 2-in-1 Reversible Breathable Thermal Neck Gaiter

20.00 USD

When you purchase this product, you are supporting efforts of NAROO to clean up over 100K km² ocean area of the top 7 worst plastic polluted places in the world. We dedicate 1.5% of annual sales to Handprint Non-Profit
(10 customer reviews)
  
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Reversible Breathable Winter Neck Warmer with Windproof X-Fiber, Multifunctional, Reversible, Quick-drying, and Thermoregulating Features

Sturdy and dependable, the neck warmer X9 is an elastic neck gaiter/face warmer combination that stays in place, protects you from wind, and is thick enough to protect you from cold days. Whether you’re snowboarding on fresh powder or running a snowy trail, it’ll be easy to breathe in and keep you dry. Plus, you can choose from a variety of colors to match your activity and style.

Full Coverage UV Protection

The ultimate cold weather and sun protection, this neck-like gaiter blocks up to 99% of harmful UV rays from your face and ears during any winter sport.

Warm, Windproof X-Fiber Fabric

Made of X-Fiber compression fabric with honeycomb knitting that maximizes ventilation and elasticity, the neck warmer X9 enhances all typical characteristics of gaiters, balaclavas, ski masks, and other face coverings. Designed to maintain warmth and fit, it also blocks wind and dust while warming the air before it hits the lungs. This prevents coughing, wheezing, and tightness in the chest.

Quick-drying and Thermoregulating 

Enjoy warm, dry comfort with NAROO’s nylon blend fabric that wicks moisture away from your skin, which allows it to spread out,dry quickly, and maintain crucial body temperature.

Multifunctional and Reversible

Because we know that athletes train in extreme temperatures for winter sports, running and trail running, we created the sturdy X9 to protect you. This 2-in-1 reversible and multifunctional neck gaiter not only protects you from the cold and dry air, but when reversed, has a mesh fabric that allows you to breathe as though you weren’t wearing a face covering.  The masks works as hard as you train. Plus, when you don’t need it to cover you face, it sits easily around your neck.

Breathable and Comfortable

A sports neck warmer should be the most breathable mask. At NAROO, our designs achieve breathability in part thanks to the dependable, elastic X-Fiber Fabric Technology. The form-fitting, high-quality, soft fabric offers the fit and comfort you need during a vigorous workout.

Tested, Certified, Safe

NAROO constantly strives to be sure that our masks are up to current testing and safety standards because we value how hard athletes train and work for their goals. The X9 has been tested by an accredited institution in Korea.

If you’re looking for even more protection plus anti-fog capabilities, check out the Z5H equipped with our exclusive EX-BONE technology. If you’re looking for a thinner option to this mask, check out the X5 or E3

Product Shape

NAROO X9 - sports mask for skiing and snowboarding in the snow and winter

Product Characteristics

Thickness (9/9)
Anti-moisture (60%)
Breathability (80%)
Filtering (10%)
UV Protection (99%)
NAROO X9 -winter sports mask for skiing and snowboarding in the snow and winter, UV protection

Warm, Dry Comfort

NAROO Nylon blend fabric wicks moisture away from the skin to keep you warm and dry in freezing conditions

Colorful and Sleek

Choose your color to match your activity and style

Female runner wearing NAROO sports mask X9 mask is bent over catching her breath in winter.
NAROO X9 -infographic for sports mask for winter, cold weather, wind break, dust block, compression fabric, moisture-wicking

X-Series Fabric Technology

Optimized fabric for comfort and protection in any weather

FEATURES

Cold Weather

Designed to protect from extreme colds while enhancing respiration

100+ Washes

Strong enough to last over 100 washes without losing efficiency

Neck Coverage

Full coverage from sun over commonly exposed areas

99% UV Protection

Protects skin from harsh UV rays and sun damage in any weather

NAROO X9 - package for sports mask for winter, cold weather, wind break, dust block, compression fabric, moisture-wicking
  • Color(s): Black-Sky, Black-Green, Red, Blue, Orange, Black-Beige, White, Black-Orange
  • Materials: NYLON 81%, POLYURETHANE 2%, POLYESTER 17%
  • Sizes:
    • All Black 21.5 × 30.5 cm
      Black Orange 21 × 29 cm
      Black Gray 20.5 × 30 cm
      White 20.5 × 34 cm
      Black Green 20.5 × 30.5 cm
      Black Sky 20.5 × 30 cm
      Orange 20.5 × 31 cm
      Red 21 x 32.5 cm
      Black Brown 23 × 34 cm
      Blue 20.5 × 31.5 cm
Color

Black, Black blue, Black gray, Black green, Black orange, Blue, Orange, Red, White

  1. Leo

    stays very warm, good for winter sports

  2. Lisa (store manager)

    a great product.

    -Trustpilot review
    https://www.trustpilot.com/review/naroomask.com

  3. Tanya

    I’m in love! X9 helps me in wirj. I could yse it all day long ehilr training young snowboarders, and this mask will be dry! X9 figures out all kind if problems I had.

    Image #1 from Tanya
    Image #2 from Tanya
  4. Татьяна Шевырева

    I also like X9 in case of usability. It’s too simple to care about it. And always looks like the new one. I’m thinking about getting extra one.

  5. Tanya

    I also like X9 in case of usability. It’s too simple to care about it. And always looks like the new one. I’m thinking about getting extra one.

  6. Taya

    I saw this mask on my coach face. He told that X9 is the best winter item he ever had. So that was the best recommend I heard and a good reason for buying.

    I used X9 2 seasons already and really sure – its the best winter item I ever had © 🙂

  7. Татьяна Шевырева

    I opened up this season 21/22 with X9. -1/-19 – all in comfort!

    Image #1 from Татьяна Шевырева
  8. Sunshine

    The best point – I was afraid of the colour. White is in a bit danger while you’re so active. But no!
    I washed it even of black mascara!
    Looking absolutely new.

  9. E Mak (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

    Not received

  10. Gilles Lelievre (Through cusrev.com)

    Verified reviewVerified review - view originalExternal link

    I don’t received yet !

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Washing

  • Some instructions may advise a gentle warm machine wash, however, the best way to wash our masks is by hand, with a mild detergent.

Drying

  • Line-dried in the shade in a well-ventilated area.

Storage

  • Be sure to store in a location where there aren’t any heat sources that could cause the fibers to be damaged.

Q & A

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Shipping & Payment Information

Shipping & Delivery

NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.

Do you ship worldwide?

  • Yes, we ship worldwide to over 150 countries.
  • Unfortunately there are still some places we cannot yet ship to.
  • If your country isn’t on the shipping list, please message us via our contact form.

Can you ship to P.O. Boxes, APO, FPO, and DPOs?

  • Please include in your order notes that the address you put is P.O. Box. etc.

Can I change my delivery address/order after I place my order?

  • We can proceed your request if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility.
  • Once packages are shipped, they are in the hands of the shipping company, not NAROO.

How is my package shipped?

  • Packages will ship via DHL, UPS, EMS, Express, or Standard

How long does shipping take?

Please note: Due to COVID-19, shipping regulations are constantly changing and have been causing delays.

Orders shipped from the USA to North America:

  • Standard from the USA: 2-6 days
    • Express from the USA: 2-3 days
    • EMS from Korea: 5-15 days
    • UPS, DHL from Korea: 3-7 days

Orders shipped from Europe/Korea to Europe:

    • From The Netherlands: 2-6 days
    • EMS from Korea: 5-15 days
    • UPS, DHL from Korea: 3-7 days

Orders shipped from Korea Worldwide:

(Note: items NOT available in our American and European warehouses are also shipped from Korea)

    • EMS – 5-15 business days.
    • DHL, UPS delivery period varies by region:
      • Asia Pacific: 2-5 days
      • South East Asia: 3-5 days
      • Oceania: 3-6 days
      • North America: 3-7 days
      • Europe: 3-7 days
      • Middle East & South Asia: 4-10 days

Are my items shipped in one package?

  • Yes, all items in an order are shipped together in one package.

How do I get free shipping?

  • We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD  (when shipped from Korea). These conditions are subject to change due to shipping rates change. 
  • Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD. 

What about customs and taxes?

  • Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
  • When you purchase from our store, you consent to accepting the customs and tax policies of your country.

Do you provide tracking information?

  • Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information. 

 

My tracking number isn’t showing any information.

  • If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.

 

Where is my package?

  • If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service. Please note that the tracking may not show up until it arrives in the destination country.

My tracking information says that the order was delivered, but I never received it. What do I do?

  • If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations below.

 

Lost Packages

  • If a package has been lost en route, please message the courier to make sure it gets to you.
  • If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery. 
  • Please review our Shipping Limitations below.

Shipping Limitations

  • When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com . All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.

Where does my package ship from?

• Depending on where your order is shipping to, it will either come from warehouses in South Korea, The Netherlands, or the U.S.

IMPORT TAXES

SHIPPING AND IMPORTING NOTICE

  • Products are shipped from US, Netherlands and South Korea.
  • Please check your country import tax threshold. If you order is more than specified amount you might be paying import tax as specified on the table below

IMPORT TAX THRESHOLD (TAX DE MINIMIS) BY COUNTRY

Local taxes (e.g. Canada PST and HST) are not included.

⚠ Indicates the tax de minimis has special rules.
CountryISO codeTax rateTax de minimis
🇰🇷 Korea, The Republic ofKR10%150 USD
🇯🇵 JapanJP10%10000 JPY ⚠️
🇦🇱 AlbaniaAL20%100 USD
🇩🇿 AlgeriaDZ19%50000 DZD
🇦🇸 American SamoaAS10%0 USD
🇦🇩 AndorraAD4.50%0 EUR
🇦🇴 AngolaAO10%100 USD
🇦🇮 AnguillaAI0%0 XCD
🇦🇬 Antigua & BarbudaAG15%0 USD
🇦🇷 ArgentinaAR21%25 USD
🇦🇲 ArmeniaAM20%300 USD
🇦🇼 ArubaAW0%0 USD
🇦🇺 AustraliaAU10%1000 AUD
🇦🇹 AustriaAT20%0 EUR
🇦🇿 AzerbaijanAZ18%0 USD
🇧🇸 BahamasBS12%0 USD
🇧🇭 BahrainBH5%0 BHD
🇧🇩 BangladeshBD15%0 BDT
🇧🇧 BarbadosBB17.50%0 BBD
🇧🇾 BelarusBY20%22 EUR
🇧🇪 BelgiumBE21%0 EUR
🇧🇿 BelizeBZ12.50%0 BZD
🇧🇯 BeninBJ18%50 USD
🇧🇲 BermudaBM0%0 BMD
🇧🇹 BhutanBT50%0 INR
🇧🇴 BoliviaBO14.94%0 USD
🇧🇶 Bonaire, St.Eustatius & SabaBQ0%100 USD
🇧🇦 Bosnia & HerzegovinaBA17%0 EUR
🇧🇼 BotswanaBW12%0 BWP
🇧🇷 BrazilBR17-19%0 BRL
🇧🇳 Brunei DarussalamBN0%0 BND ⚠️
🇧🇬 BulgariaBG20%0 BGN
🇧🇫 Burkina FasoBF18%0 USD
🇧🇮 BurundiBI18%0 USD
🇰🇭 CambodiaKH10%50 USD
🇨🇲 CameroonCM0%400 USD
🇨🇦 CanadaCA5%20 CAD
🇨🇦 Canada BCCA7%20 CAD
🇨🇦 Canada MBCA7%20 CAD
🇨🇦 Canada NBCA10%20 CAD
🇨🇦 Canada NLCA10%20 CAD
🇨🇦 Canada NSCA10%20 CAD
🇨🇦 Canada ONCA8%20 CAD
🇨🇦 Canada PECA10%20 CAD
🇨🇦 Canada QCCA9.975%20 CAD
🇨🇦 Canada SKCA6%20 CAD
🇨🇻 Cape VerdeCV15%200 USD
🇰🇾 Cayman IslandsKY0%0 USD
🇨🇫 Central African RepublicCF19%0 USD
🇹🇩 ChadTD18%20 USD
🇨🇱 ChileCL19%30 USD
🇨🇳 China, People’s Republic ofCN13%0 CNY ⚠️
🇨🇴 ColombiaCO19%200 USD
🇰🇲 ComorosKM10%0 USD
🇨🇬 CongoCG16%12 USD
🇨🇰 Cook IslandsCK0%0 NZD
🇨🇷 Costa RicaCR13%50 USD
🇭🇷 CroatiaHR25%0 EUR
🇨🇼 CuraçaoCW6%100 USD
🇨🇾 CyprusCY19%0 EUR
🇨🇿 Czech RepublicCZ21%0 EUR
🇩🇰 DenmarkDK25%0 DKK
🇩🇯 DjiboutiDJ26%0 DJF
🇩🇲 DominicaDM15%0 USD
🇩🇴 Dominican RepublicDO18%200 USD
🇪🇨 EcuadorEC12%0 USD
🇪🇬 EgyptEG15%0 EGP
🇸🇻 El SalvadorSV13%0 USD
🇬🇶 Equatorial GuineaGQ15%0 USD
🇪🇷 EritreaER10%0 USD
🇪🇪 EstoniaEE20%0 EUR
🇪🇹 EthiopiaET15%25 EUR
🇫🇴 Faroe Islands (Denmark)FO25%80 DKK
🇫🇯 FijiFJ15%200 FJD
🇫🇮 FinlandFI24%0 EUR ⚠️
🇫🇷 FranceFR20%0 EUR
🇬🇫 French GuianaGF0%0 EUR
🇵🇫 French Polynesia (Tahiti)PF30%0 USD
🇬🇦 GabonGA18%10 USD
🇬🇲 GambiaGM15%100 USD
🇬🇪 GeorgiaGE18%170 USD
🇩🇪 GermanyDE16%0 EUR
🇬🇭 GhanaGH12.5%0 USD
🇬🇮 GibraltarGI0%0 USD
🇬🇷 GreeceGR24%0 EUR
🇬🇱 Greenland (Denmark)GL0%80 DKK
🇬🇩 GrenadaGD15%0 USD
🇬🇵 GuadeloupeGP8.5%0 EUR
🇬🇺 GuamGU4%0 USD
🇬🇹 GuatemalaGT12%0 USD
🇬🇬 GuernseyGG0%0 EUR
🇬🇳 GuineaGN18%15 USD
🇬🇼 Guinea-BissauGW18%0 USD
🇬🇾 GuyanaGY14%0 USD
🇭🇹 HaitiHT10%0 USD
🇭🇳 HondurasHN15%0 USD
🇭🇰 Hong KongHK0%0 USD
🇭🇺 HungaryHU27%0 EUR
🇮🇸 IcelandIS24%0 ISK
🇮🇳 IndiaIN18-28%0 INR
🇮🇩 IndonesiaID10-15%75 USD
🇮🇶 IraqIQ15%0 USD
🇮🇪 IrelandIE23%0 EUR ⚠️
🇮🇱 IsraelIL17%75 USD
🇮🇹 ItalyIT22%0 EUR
🇨🇮 Ivory CoastCI18%20 USD
🇯🇲 JamaicaJM15%0 USD
🇯🇪 JerseyJE5%0 GBP ⚠️
🇯🇴 JordanJO16%0 JOD
🇰🇿 KazakhstanKZ12%500 EUR
🇰🇪 KenyaKE14%0 USD
🇰🇮 KiribatiKI0%0 USD
🇰🇼 KuwaitKW0%0 USD
🇰🇬 KyrgyzstanKG20%120 USD
🇱🇦 LaosLA10%0 LAK
🇱🇻 LatviaLV21%0 EUR
🇱🇧 LebanonLB11%0 USD
🇱🇸 LesothoLS14%0 USD
🇱🇷 LiberiaLR7%0 USD
🇱🇮 LiechtensteinLI7.7%0 CHF ⚠️
🇱🇹 LithuaniaLT21%0 EUR
🇱🇺 LuxembourgLU17%0 EUR
🇲🇴 MacauMO0%0 MOP
🇲🇰 MacedoniaMK18%22 EUR
🇲🇬 MadagascarMG20%20 USD
🇲🇼 MalawiMW16.5%0 MWK
🇲🇾 MalaysiaMY10%0 MYR
🇲🇻 MaldivesMV0%0 MVR
🇲🇱 MaliML18%20 USD
🇲🇹 MaltaMT18%0 EUR
🇲🇭 Marshall IslandsMH10%0 USD
🇲🇶 MartiniqueMQ8.5%0 EUR
🇲🇷 MauritaniaMR14%25 USD
🇲🇺 MauritiusMU15%500 MUR
🇾🇹 MayotteYT0%0 EUR
🇲🇽 MexicoMX16%50 USD
🇫🇲 Micronesia, Federated States ofFM35%0 USD
🇲🇩 MoldovaMD20%300 EUR
🇲🇨 MonacoMC20%22 EUR
🇲🇳 MongoliaMN10%0 MNT
🇲🇪 MontenegroME21%0 EUR
🇲🇸 MontserratMS15%0 USD
🇲🇦 MoroccoMA20%30 USD
🇲🇿 MozambiqueMZ17%30 USD
🇲🇲 MyanmarMM5%0 USD
🇳🇦 NamibiaNA15%0 USD
🇳🇵 NepalNP13%0 NPR
🇳🇱 NetherlandsNL21%0 EUR
🇳🇨 New CaledoniaNC0%0 USD
🇳🇿 New ZealandNZ15%0 NZD ⚠️
🇳🇮 NicaraguaNI15%0 NIO
🇳🇪 NigerNE21%0 USD
🇳🇬 NigeriaNG5%0 USD
🇳🇫 Norfolk IslandNF0%0 USD
🇲🇵 Northern Mariana IslandsMP0%0 USD
🇳🇴 NorwayNO25%350 NOK
🇴🇲 OmanOM0%0 USD
🇵🇰 PakistanPK17%0 USD
🇵🇼 PalauPW0%0 USD
🇵🇸 PalestinePS0%0 EGP
🇵🇦 PanamaPA7%100 PAB
🇵🇬 Papua New GuineaPG10%25 PGK
🇵🇾 ParaguayPY10%20 USD
🇵🇪 PeruPE18%200 USD
🇵🇭 PhilippinesPH12%10000 PHP
🇵🇱 PolandPL23%0 EUR
🇵🇹 PortugalPT23%0 EUR
🇵🇷 Puerto RicoPR11.5%0 USD
🇶🇦 QatarQA0%0 QAR
🇷🇪 ReunionRE8.5%22 EUR
🇷🇴 RomaniaRO19%0 EUR
🇷🇺 RussiaRU20%200 EUR
🇷🇼 RwandaRW18.00%0 USD
🇼🇸 SamoaWS0%0 SDG
🇸🇲 San MarinoSM22%0 EUR
🇸🇦 Saudi ArabiaSA15%0 USD
🇸🇳 SenegalSN18%0 USD
🇷🇸 SerbiaRS20%0 RSD
🇸🇨 SeychellesSC15%0 SCR
🇸🇱 Sierra LeoneSL15%0 USD
🇸🇬 SingaporeSG7%400 SGD
🇸🇰 SlovakiaSK20%0 EUR
🇸🇮 SloveniaSI22%0 EUR
🇸🇧 Solomon IslandsSB0%0 USD
🇿🇦 South AfricaZA15%0 ZAR
🇪🇸 SpainES21%0 EUR
🇱🇰 Sri LankaLK15%0 LKR
🇧🇱 St. BarthelemyBL0%0 EUR
🇰🇳 St. Kitts and NevisKN17%0 USD
🇱🇨 St. LuciaLC12.5%0 USD
🇲🇫 St. MaartenMF5%0 USD
🇻🇨 St. VincentVC15%0 XCD
🇸🇩 SudanSD35.54%0 USD
🇸🇷 SurinameSR10%0 XCD
🇸🇿 SwazilandSZ14%0 USD
🇸🇪 SwedenSE25%0 SEK
🇨🇭 SwitzerlandCH7.7%0 CHF ⚠️
🇸🇾 SyriaSY0%0 SYP
🇹🇼 TaiwanTW5%2000 TWD
🇹🇿 TanzaniaTZ18%0 TZS
🇹🇭 ThailandTH7%1500 THB
🇹🇱 Timor-LesteTL5%0 USD
🇹🇬 TogoTG18%400 USD
🇹🇴 TongaTO15%0 USD
🇹🇹 Trinidad and TobagoTT12.5%0 TTD
🇹🇳 TunisiaTN19%0 TND
🇹🇷 TurkeyTR18%0 EUR
🇹🇲 TurkmenistanTM15%0 USD
🇹🇨 Turks and Caicos IslandsTC0%0 USD
🇹🇻 TuvaluTV0%0 USD
🇺🇬 UgandaUG18%0 USD
🇺🇦 UkraineUA20%0 EUR
🇦🇪 United Arab EmiratesAE5%0 AED
🇬🇧 United KingdomGB20%0 GBP
🇺🇸 United StatesUS0%800 USD
🇺🇾 UruguayUY22%1 USD
🇺🇿 UzbekistanUZ20%1000 USD
🇻🇺 VanuatuVU15%0 USD
🇻🇦 Vatican CityVA0%0 EUR
🇻🇪 VenezuelaVE16%100 USD
🇻🇳 VietnamVN10%0 VND
🇻🇬 Virgin Islands (British)VG0%0 USD
🇻🇮 Virgin Islands (U.S.)VI0%0 USD
🇼🇫 Wallis and FutunaWF0%0 XPF
🇾🇪 YemenYE5%0 YER
🇿🇲 ZambiaZM16%50 USD
🇿🇼 ZimbabweZW15%10 USD

Local Inventory

Inventory List for North American Orders (as of 2022 Dec 5)

Payment

NAROO is proud to provide several safe payment options for you to choose from.

How can I pay for my order?

You can pay for your NAROO Mask order in one of two ways:

    • Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.
    • PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.

 

Will I receive an order confirmation?

• Yes, after placing your order, you will receive an order confirmation via email.

• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.

Do you charge extra fees for credit card/debit card?

• No, we do not charge extra fees for using a credit card or debit card to pay for your order.

Is payment secure on the NAROO website?

• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments. 

• Transactions with PayPal and Paymentwall adhere to their high security standards. 

My credit/debit card isn’t working. What should I do?

• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab. 

• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.

 Is my information safe?

• We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.

  1. Global Credit/debit card payment
    • Provided by Paymentwall / Brick and is billed via paymentwall.com
    • PLEASE NOTE THAT THE BILLING DESCRIPTOR WILL BE LISTED AS EITHER NAROOMASK.COM OR PAYMENTWALL.COM
    • If you do not receive an order confirmation, please check your Junk or Spam boxes. If you still cannot find it, please reach us via contact form.
  2. Returns
    • If you wish you return (an) item(s), please contact us via our website within 7 days of receiving your order.
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  3. Returns due to defective items or wrong delivery
    • If you have received a defective item or your package was incorrectly delivered, please contact us via our website. In most cases, we can’t bear the international shipping costs for the return and/or replacement.
  4. Return due to personal reasons
    • If you don’t like the items for personal reasons, including size and color, you may return the items. Please contact us via our website within 7 days of receiving the items. You must return your shipment within 3 days after receiving the return label or we are unable to process the return
    • Please note that you are responsible for the cost of return shipping (including international).
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  5. Refund period
    • Please allow us 7 – 14 business days for PayPal & Credit Card refunds. The amount of time for the processing of returns depends on your financial institution.
    • If it takes more than 7 – 14 business days to process your refund, please contact your financial institution.
    • Please note that save for damaged items, sealed product packages that have been opened are not eligible for reimbursement due to hygiene and safety reasons.
  6. Customs and tax
    • Every country has different customs and tax policies. Please check your countries policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.

How To Wear/Wash/Care/Measure NAROO mask

How To Measure Your Mask Size

Most of our mask models are universal size because the fabric has stretch. But for the F.U+ Mask, F.U+ Copper, F1S, and N0U models we have size grading.

Measure your face as follows using either a measuring tape or a piece of string and a ruler:

For the face + tubular gaiters (masks like F5s, F5 etc), measure from the bridge of your nose, to the bottom of your neck.

NAROO N0 - infographic for how to measure filtering sports mask-min

For the face masks (F.U Plus, F.U Plus Copper, N0U) measure from the bridge of your nose to your chin.

NAROO F.U Plus Copper- infographic for how to measure filtering sports mask

How To Wear Your Mask

To get the most functionality out of your NAROO mask, please check out our “How-to-wear” Videos.

F.U Plus and F.U Plus Copper – Filtering Face Masks
Z5H – Winter Face Cover
F5 – Filtering Neck Warmer

How To Wash And Care For Your Mask

To get the most functionality out of your NAROO mask, please check out our “How-to-wear” Videos.

NAROO MASK - how to wash your naroo sports masks 1
Soak your mask.

Put a neutral detergent in lukewarm water. Spread out the mask in the water and wait for 5 minutes

Note: No hot water!Note: Outdoor detergents, shampoos, and wool shampoos are all neutral detergents.

NAROO MASK - how to wash your naroo sports masks 2
Gently wash

Wash your mask gently without harshly rubbing or twisting the fabric. Then rinse gently.

Note: If you wash harshly, the nose clip may deform.

NAROO MASK - how to wash your naroo sports masks 3
Rinse

Rinse the mask several times in clean water. Clean the inside of the mask under running water.

Note: Again, avoid harsh scrubbing and wash gently.

NAROO MASK - how to wash your naroo sports masks 4
Squeeze out the water

When removing the water, do not twist the fabric! Squeeze the mask between your hands.

Note: Care should be taken during the drying process to minimize stretching.

NAROO MASK - how to wash your naroo sports masks 5
Air dry

After gently squeezing out the water, let your mask air dry in a shady, well-ventilated area.

If you follow these 5 steps, you can use your NAROO mask for a long, long time.
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