Shipping & Payment Information

Shipping & Delivery

NAROO is proud to service and deliver to countries all over the world because there is nothing more important to us than protecting your breathing with high-quality technology and products.

Do you ship worldwide?

• Yes, we ship worldwide to over 150 countries.
• Unfortunately there are still some places we cannot yet ship to.
• If your country isn’t on the shipping list, please message us via our contact form.

Can you ship to P.O. Boxes, APO, FPO, and DPOs?

• We are unable to ship to P.O. Boxes, APO, FPO, DPO. Please use a street address in your order.

Can I change my delivery address/order after I place my order?

• Occasionally we can fulfill these requests if you contact us before the order has been processed and shipped. Once your order has been processed and shipped, we are unable to change the delivery destination. Please be sure you input the correct address. Any reshipment fees are your responsibility.
• Once packages are shipped, they are in the hands of the shipping company, not NAROO.

How is my package shipped?

• Packages will ship via DHL, UPS, EMS, Express, or Standard

How long does shipping take?

Please note: Due to COVID-19, shipping regulations are constantly changing and have been causing delays.

Orders shipped from the USA to North America:

• Standard from the USA: 2-6 days
  • Express from the USA: 2-3 days
  • EMS from Korea: 5-15 days
  • UPS, DHL from Korea: 3-7 days

Orders shipped from Europe/Korea to Europe:

• • From The Netherlands: 2-6 days
  • EMS from Korea: 5-15 days
  • UPS, DHL from Korea: 3-7 days

Orders shipped from Korea Worldwide:

(Note: items NOT available in our American and European warehouses are also shipped from Korea)

• • EMS – 5-15 business days.
  • DHL, UPS delivery period varies by region:
    • Asia Pacific: 2-5 days
    • South East Asia: 3-5 days
    • Oceania: 3-6 days
    • North America: 3-7 days
    • Europe: 3-7 days
    • Middle East & South Asia: 4-10 days

Are my items shipped in one package?

• Yes, all items in an order are shipped together in one package.

How do I get free shipping?

• We are offering Free EMS shipping on orders over $50 USD and Free UPS shipping for orders over $130 USD  (when shipped from Korea). These conditions are subject to change due to shipping rates change. 
• Countries where EMS and UPS is not available, we are offering DHL shipping options with some discounts for carts starting from 70 USD. 

What about customs and taxes?

• Every country has different customs and tax policies. Please check your country’s policy before you purchase. We are not responsible for any additional customs, tax, or other country-levied fees. If you wish to return your package and receive a refund, the shipping funds will be deducted from the refund.
• When you purchase from our store, you consent to accepting the customs and tax policies of your country.

Do you provide tracking information?

• Yes. After you place your order, you will receive an email with your tracking information that you can use to track your package here: naroomask.com/track. Please check your junk and spam boxes if you can’t find the email with your tracking information. 

My tracking number isn’t showing any information.

• If the package is currently being processed before being handed over to the courier, your tracking number may take a few days to register in the courier’s system.

Where is my package?

• If you have questions on the status of your package, please check naroomask.com/track using your tracking number and/or reach out to the shipper’s customer service. Please note that the tracking may not show up until it arrives in the destination country.

My tracking information says that the order was delivered, but I never received it. What do I do?

• If you are unable to locate your order after tracking shows it was delivered, please be sure to check your area of delivery as sometimes couriers will leave it in hidden locations for safety. If you still cannot find it, please contact the local courier you selected at the checkout as this is the fastest way to locate the package. Otherwise, the package is subject to the shipping limitations below.

Lost Packages

• If a package has been lost en route, please message the courier to make sure it gets to you.
• If the package was delivered and never received, please contact the courier for resolution as we are not liable after delivery. 
• Please review our Shipping Limitations below.

Shipping Limitations

• When you place an order, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on naroomask.com . All purchases from this naroomask.com are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this naroomask.com pass to you upon delivery of the items to the carrier.

Where does my package ship from?

• Depending on where your order is shipping to, it will either come from warehouses in South Korea, The Netherlands, or the U.S.

SHIPPING AND IMPORTING NOTICE

• Products are shipped from US, Netherlands and South Korea.
• Please check your country import tax threshold. If you order is more than specified amount you might be paying import tax as specified on the table below

IMPORT TAX THRESHOLD (TAX DE MINIMIS) BY COUNTRY

Local taxes (e.g. Canada PST and HST) are not included.

Country	ISO code	Tax rate	Tax de minimis
Korea, The Republic of	KR	10%	150 USD
Japan	JP	10%	10000 JPY
Albania	AL	20%	100 USD
Algeria	DZ	19%	50000 DZD
American Samoa	AS	10%	0 USD
Andorra	AD	4.50%	0 EUR
Angola	AO	10%	100 USD
Anguilla	AI	0%	0 XCD
Antigua & Barbuda	AG	15%	0 USD
Argentina	AR	21%	25 USD
Armenia	AM	20%	300 USD
Aruba	AW	0%	0 USD
Australia	AU	10%	1000 AUD
Austria	AT	20%	0 EUR
Azerbaijan	AZ	18%	0 USD
Bahamas	BS	12%	0 USD
Bahrain	BH	5%	0 BHD
Bangladesh	BD	15%	0 BDT
Barbados	BB	17.50%	0 BBD
Belarus	BY	20%	22 EUR
Belgium	BE	21%	0 EUR
Belize	BZ	12.50%	0 BZD
Benin	BJ	18%	50 USD
Bermuda	BM	0%	0 BMD
Bhutan	BT	50%	0 INR
Bolivia	BO	14.94%	0 USD
Bonaire, St.Eustatius & Saba	BQ	0%	100 USD
Bosnia & Herzegovina	BA	17%	0 EUR
Botswana	BW	12%	0 BWP
Brazil	BR	17-19%	0 BRL
Brunei Darussalam	BN	0%	0 BND
Bulgaria	BG	20%	0 BGN
Burkina Faso	BF	18%	0 USD
Burundi	BI	18%	0 USD
Cambodia	KH	10%	50 USD
Cameroon	CM	0%	400 USD
Canada	CA	5%	20 CAD
Canada BC	CA	7%	20 CAD
Canada MB	CA	7%	20 CAD
Canada NB	CA	10%	20 CAD
Canada NL	CA	10%	20 CAD
Canada NS	CA	10%	20 CAD
Canada ON	CA	8%	20 CAD
Canada PE	CA	10%	20 CAD
Canada QC	CA	9.975%	20 CAD
Canada SK	CA	6%	20 CAD
Cape Verde	CV	15%	200 USD
Cayman Islands	KY	0%	0 USD
Central African Republic	CF	19%	0 USD
Chad	TD	18%	20 USD
Chile	CL	19%	30 USD
China, People’s Republic of	CN	13%	0 CNY
Colombia	CO	19%	200 USD
Comoros	KM	10%	0 USD
Congo	CG	16%	12 USD
Cook Islands	CK	0%	0 NZD
Costa Rica	CR	13%	50 USD
Croatia	HR	25%	0 EUR
Curaçao	CW	6%	100 USD
Cyprus	CY	19%	0 EUR
Czech Republic	CZ	21%	0 EUR
Denmark	DK	25%	0 DKK
Djibouti	DJ	26%	0 DJF
Dominica	DM	15%	0 USD
Dominican Republic	DO	18%	200 USD
Ecuador	EC	12%	0 USD
Egypt	EG	15%	0 EGP
El Salvador	SV	13%	0 USD
Equatorial Guinea	GQ	15%	0 USD
Eritrea	ER	10%	0 USD
Estonia	EE	20%	0 EUR
Ethiopia	ET	15%	25 EUR
Faroe Islands (Denmark)	FO	25%	80 DKK
Fiji	FJ	15%	200 FJD
Finland	FI	24%	0 EUR
France	FR	20%	0 EUR
French Guiana	GF	0%	0 EUR
French Polynesia (Tahiti)	PF	30%	0 USD
Gabon	GA	18%	10 USD
Gambia	GM	15%	100 USD
Georgia	GE	18%	170 USD
Germany	DE	16%	0 EUR
Ghana	GH	12.5%	0 USD
Gibraltar	GI	0%	0 USD
Greece	GR	24%	0 EUR
Greenland (Denmark)	GL	0%	80 DKK
Grenada	GD	15%	0 USD
Guadeloupe	GP	8.5%	0 EUR
Guam	GU	4%	0 USD
Guatemala	GT	12%	0 USD
Guernsey	GG	0%	0 EUR
Guinea	GN	18%	15 USD
Guinea-Bissau	GW	18%	0 USD
Guyana	GY	14%	0 USD
Haiti	HT	10%	0 USD
Honduras	HN	15%	0 USD
Hong Kong	HK	0%	0 USD
Hungary	HU	27%	0 EUR
Iceland	IS	24%	0 ISK
India	IN	18-28%	0 INR
Indonesia	ID	10-15%	75 USD
Iraq	IQ	15%	0 USD
Ireland	IE	23%	0 EUR
Israel	IL	17%	75 USD
Italy	IT	22%	0 EUR
Ivory Coast	CI	18%	20 USD
Jamaica	JM	15%	0 USD
Jersey	JE	5%	0 GBP
Jordan	JO	16%	0 JOD
Kazakhstan	KZ	12%	500 EUR
Kenya	KE	14%	0 USD
Kiribati	KI	0%	0 USD
Kuwait	KW	0%	0 USD
Kyrgyzstan	KG	20%	120 USD
Laos	LA	10%	0 LAK
Latvia	LV	21%	0 EUR
Lebanon	LB	11%	0 USD
Lesotho	LS	14%	0 USD
Liberia	LR	7%	0 USD
Liechtenstein	LI	7.7%	0 CHF
Lithuania	LT	21%	0 EUR
Luxembourg	LU	17%	0 EUR
Macau	MO	0%	0 MOP
Macedonia	MK	18%	22 EUR
Madagascar	MG	20%	20 USD
Malawi	MW	16.5%	0 MWK
Malaysia	MY	10%	0 MYR
Maldives	MV	0%	0 MVR
Mali	ML	18%	20 USD
Malta	MT	18%	0 EUR
Marshall Islands	MH	10%	0 USD
Martinique	MQ	8.5%	0 EUR
Mauritania	MR	14%	25 USD
Mauritius	MU	15%	500 MUR
Mayotte	YT	0%	0 EUR
Mexico	MX	16%	50 USD
Micronesia, Federated States of	FM	35%	0 USD
Moldova	MD	20%	300 EUR
Monaco	MC	20%	22 EUR
Mongolia	MN	10%	0 MNT
Montenegro	ME	21%	0 EUR
Montserrat	MS	15%	0 USD
Morocco	MA	20%	30 USD
Mozambique	MZ	17%	30 USD
Myanmar	MM	5%	0 USD
Namibia	NA	15%	0 USD
Nepal	NP	13%	0 NPR
Netherlands	NL	21%	0 EUR
New Caledonia	NC	0%	0 USD
New Zealand	NZ	15%	0 NZD
Nicaragua	NI	15%	0 NIO
Niger	NE	21%	0 USD
Nigeria	NG	5%	0 USD
Norfolk Island	NF	0%	0 USD
Northern Mariana Islands	MP	0%	0 USD
Norway	NO	25%	350 NOK
Oman	OM	0%	0 USD
Pakistan	PK	17%	0 USD
Palau	PW	0%	0 USD
Palestine	PS	0%	0 EGP
Panama	PA	7%	100 PAB
Papua New Guinea	PG	10%	25 PGK
Paraguay	PY	10%	20 USD
Peru	PE	18%	200 USD
Philippines	PH	12%	10000 PHP
Poland	PL	23%	0 EUR
Portugal	PT	23%	0 EUR
Puerto Rico	PR	11.5%	0 USD
Qatar	QA	0%	0 QAR
Reunion	RE	8.5%	22 EUR
Romania	RO	19%	0 EUR
Russia	RU	20%	200 EUR
Rwanda	RW	18.00%	0 USD
Samoa	WS	0%	0 SDG
San Marino	SM	22%	0 EUR
Saudi Arabia	SA	15%	0 USD
Senegal	SN	18%	0 USD
Serbia	RS	20%	0 RSD
Seychelles	SC	15%	0 SCR
Sierra Leone	SL	15%	0 USD
Singapore	SG	7%	400 SGD
Slovakia	SK	20%	0 EUR
Slovenia	SI	22%	0 EUR
Solomon Islands	SB	0%	0 USD
South Africa	ZA	15%	0 ZAR
Spain	ES	21%	0 EUR
Sri Lanka	LK	15%	0 LKR
St. Barthelemy	BL	0%	0 EUR
St. Kitts and Nevis	KN	17%	0 USD
St. Lucia	LC	12.5%	0 USD
St. Maarten	MF	5%	0 USD
St. Vincent	VC	15%	0 XCD
Sudan	SD	35.54%	0 USD
Suriname	SR	10%	0 XCD
Swaziland	SZ	14%	0 USD
Sweden	SE	25%	0 SEK
Switzerland	CH	7.7%	0 CHF
Syria	SY	0%	0 SYP
Taiwan	TW	5%	2000 TWD
Tanzania	TZ	18%	0 TZS
Thailand	TH	7%	1500 THB
Timor-Leste	TL	5%	0 USD
Togo	TG	18%	400 USD
Tonga	TO	15%	0 USD
Trinidad and Tobago	TT	12.5%	0 TTD
Tunisia	TN	19%	0 TND
Turkey	TR	18%	0 EUR
Turkmenistan	TM	15%	0 USD
Turks and Caicos Islands	TC	0%	0 USD
Tuvalu	TV	0%	0 USD
Uganda	UG	18%	0 USD
Ukraine	UA	20%	0 EUR
United Arab Emirates	AE	5%	0 AED
United Kingdom	GB	20%	0 GBP
United States	US	0%	800 USD
Uruguay	UY	22%	1 USD
Uzbekistan	UZ	20%	1000 USD
Vanuatu	VU	15%	0 USD
Vatican City	VA	0%	0 EUR
Venezuela	VE	16%	100 USD
Vietnam	VN	10%	0 VND
Virgin Islands (British)	VG	0%	0 USD
Virgin Islands (U.S.)	VI	0%	0 USD
Wallis and Futuna	WF	0%	0 XPF
Yemen	YE	5%	0 YER
Zambia	ZM	16%	50 USD
Zimbabwe	ZW	15%	10 USD

Local Inventory

Payment

NAROO is proud to provide several safe payment options for you to choose from.

How can I pay for my order?

•You can pay for your NAROO Mask order in one of two ways:

• • Global Credit/Debit Card: If you choose this method of payment, please note that the billing descriptor will be listed as either naroomask.com or Paymentwall/Brick.
  • PayPal: If you choose this method of payment, all you have to do is sign into your PayPal account and proceed as directed. If you don’t have a PayPal account, it is easy to make for free.

Will I receive an order confirmation?

• Yes, after placing your order, you will receive an order confirmation via email.

• If you do not receive your confirmation, please check your junk or spam boxes. If you still cannot find it, please reach out to us via our contact form.

Do you charge extra fees for credit card/debit card?

• No, we do not charge extra fees for using a credit card or debit card to pay for your order.

Is payment secure on the NAROO website?

• We take your financial safety seriously. Your card information is not stored on our website and we use SSL encryption to process all payments. 

• Transactions with PayPal and Paymentwall adhere to their high security standards. 

My credit/debit card isn’t working. What should I do?

• If you cannot check out with your credit or debit card, please try your payment in Chrome or Firefox in an incognito tab. 

• If you are still unable to pay with your credit or debit card, please contact your card provider for verification of your customer information and availability of your card.

 Is my information safe?

• We value your trust in us and take it seriously. Your information will not be used except for the reason it was provided. Please review our privacy policy that shows our commitment to your privacy and safety.